Kew Green Hotels
General Manager
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General Manager
With a proven track record in branded hotel operations, you will lead from the front, maximising financial returns, elevating guest experiences and living the voco brand at this stylish, one of a kind hotel a stone's throw from the home ground of Leicester Tigers.
This role reports to the Regional General Manager.
About the Role
You are accountable for delivering exceptional results across people, profit, and guest experience. Through strategic leadership and solution-driven decision making, you will ensure all revenue, market share, and brand standards are consistently exceeded.
Duties include:
- Leading and developing Heads of Department to create a high-performing, highly engaged team.
- Setting and delivering annual budgets, capital plans and sales & marketing strategies to achieve ambitious financial targets.
- Analysing performance metrics to maximise market share, RevPAR, and profit margins while controlling costs.
- Acting as a brand ambassador. Ensuring compliance with brand and service standards, and building our profile in the local market.
- Driving guest satisfaction through innovative service enhancements and proactive feedback engagement.
- Maintaining property standards, asset value, and compliance with health, safety, licensing, and environmental responsibilities.
- Leading community engagement initiatives that strengthen our local presence and corporate social responsibility.
About You
You are a commercially minded hotel leader with a flair for people, performance, and brand growth. You can switch between empowering your team and taking decisive action when required, and you thrive in a fast-paced, results-oriented environment.
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We’re looking for:
- Proven hotel leadership in a branded environment with measurable success in revenue growth, sales strategy, and market share gains.
- Strong commercial and financial acumen: Able to analyse data, spot opportunities, and drive profitability.
- Brand and reputation builder: Experienced in positioning a hotel in the market and enhancing employer brand.
- Solution-driven leadership style: Calm under pressure, clear in direction, and quick to implement effective solutions.
- Exceptional people skills: Experienced in succession planning, team engagement, and talent development.
- Customer focus: Committed to delivering exceptional guest satisfaction and repeat business.
- Designated Premises Supervisor (DPS): This role requires the successful candidate to hold (or obtain) a personal licence and act as the Designated Premises Supervisor.
The successful applicant will be offered a role subject to eligible Right to Work and a Disclosure and Barring Service (DBS) check. This role also requires the successful candidate to hold (or be willing to obtain) a personal licence and act as the Designated Premises Supervisor (DPS). The company will cover the cost, and your consent will be required before appointment.
Benefits
Our rewards package includes:
- Discounted hotel stays around the globe, with food and beverage discounts
- Attractive discounts across many major retailers, restaurants, and events.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
- Personal and career development
- Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.
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Next Steps
A member of our recruitment team will be in touch to arrange a 15-minute phone conversation with shortlisted candidates. This will be an opportunity to learn more about the role and for us to understand your experience in more detail. If successful at this stage, you will be invited to meet with the Regional General Manager.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
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