How your CV stacks up
Upload your CV to see how well it fits this job role
?%
General Manager - Live In
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
As General Manager, you’ll bring your enthusiasm and expertise in food and hospitality to lead the team and ensure every guest feels truly cared for. Working in a fast-paced environment, you’ll need to stay calm under pressure, juggling multiple priorities while maintaining a clear focus on exceptional guest experiences and the commercial success of the business. You’ll work closely with your Operations Manager, managing the senior team of assistant managers, head chef, and head housekeeper, while embodying our ICG values.
In this role, you will be accountable for the planning, budgeting, and cost control in line with agreed budgets, building and nurturing the team to meet our high standards. You’ll thrive in a dynamic setting, ensuring that guest satisfaction levels are met even during the busiest times. Guests should always receive the best possible experience from both yourself and your team. This includes reviewing and implementing business procedures, overseeing financial budgets, and taking care of company expenditures and bills. Your understanding of P&L accounts and labour planning will be key to driving success.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Leading by example, you’ll inspire and motivate the team, creating a supportive and inclusive environment where everyone thrives. From hiring and training to mentoring employees, you’ll foster a culture of growth and development. The role also includes responding to guest needs during the night and occasionally staying on-site to ensure a seamless guest experience, all while demonstrating calm professionalism, even in high-pressure situations.
Requirements
- Enthusiasm and expertise in food and hospitality
- Ability to stay calm under pressure
- Ability to juggle multiple priorities
- Clear focus on exceptional guest experiences
- Clear focus on the commercial success of the business
- Understanding of P&L accounts
- Understanding of labour planning
- Talent for leadership
- Passion for food and hospitality
Responsibilities
- Lead the team
- Ensure every guest feels truly cared for
- Work in a fast-paced environment
- Manage the senior team of assistant managers, head chef, and head housekeeper
- Embody ICG values
- Be accountable for planning, budgeting, and cost control in line with agreed budgets
- Build and nurture the team to meet high standards
- Ensure guest satisfaction levels are met even during the busiest times
- Review and implement business procedures
- Oversee financial budgets
- Take care of company expenditures and bills
- Inspire and motivate the team
- Create a supportive and inclusive environment
- Foster a culture of growth and development
- Respond to guest needs during the night
- Occasionally stay on-site to ensure a seamless guest experience
- Demonstrate calm professionalism, even in high-pressure situations
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Celebrate your birthday with an extra paid holiday
- Build your future with support from our Lead-Inn development program
- Paid Breaks
- 50% off food at any of our Inns
- £1 stays at any of our Inns during January, February, and March
- 1/3 off room bookings all year round
- £50 on same day bookings
- 15% off bed and breakfast for loved ones
- 24/7 confidential support with our Employee Assistance Programme
- Tronc (tips)
- Contribute to our Give-inn back scheme
- Colleague accommodation
About The Inn Collection Group The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy. We are an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Contact
- Learn more about Management roles: https://careers.inncollectiongroup.com/join-inn
- Learn more about colleague accommodation: https://careers.inncollectiongroup.com/join-inn
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location