TWYD & Co
General Manager - Multi-Site Restaurant Group
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General Manager / Managing Director
TWYD & Co are working with a successful, family-owned multi-site restaurant business to appoint a General Manager / Managing Director.
This well-established and highly respected business has built a loyal customer base, a strong reputation, and an experienced team over many years. Profitable and well-positioned, it now stands at a critical point in its development with this significant appointment. The role presents a unique opportunity for the right candidate to help shape its future trajectory and build on past achievements.
About the Role
The General Manager will collaborate closely with the shareholders to enhance organisational capability, leadership, operational consistency, and long-term resilience.
This is not a desk-only role. Success requires proactive engagement with the team, customers, and frontline operations. The ideal candidate should be comfortable taking a hands-on leadership approach during all operating hours, as hospitality demands often stretch beyond traditional office hours.
Key to the role is leading in an environment where commercial realities, customer needs, and operational challenges demand adaptability, problem-solving, and executive presence.
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Requirements & Responsibilities
Candidates must be prepared to travel regularly and maintain a based within reasonable commuting distance of Leeds and its surroundings.
We seek experienced leaders from roles such as Managing Directors, Operations Directors, Regional Directors, or General Managers in multi-site hospitality operations.
The successful applicant should demonstrate:
- A strong track record in leading multi-site operations, including a deep understanding of 24/7 business demands.
- First-hand hospitality experience, particularly within restaurant or QSR sectors, with emphasis on service standards, team leadership, and operational consistency.
- Commercial and financial acumen, including budgeting, performance tracking, and stakeholder accountability.
- Experience in developing high-performing leadership teams, fostering a culture of accountability, and delivering operational excellence.
- Ability to balance strategic thinking with hands-on operational execution.
- Strong relationship-building skills, emotional intelligence, and the ability to connect with diverse stakeholders, including shareholders.
- A leadership approach that combines commercial rigour with humility, authenticity, and respect for the organisation’s culture.
- Experience in family-owned or founder-led businesses (highly beneficial, though not mandatory).
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Success in the First Two Years
Focus will be on strengthening:
- A cohesive leadership team for sustained growth.
- Organisational resilience through structured decision-making and clear accountability.
- Operational consistency, removing inefficiencies and scaling best practices across locations.
- Step-forward expansion, preparing the platform for future development.
Why This Role?
An opportunity to contribute meaningfully to a cherished family business, shaping its next evolution against a foundation of strong success.
Equality, Diversity & Inclusion
TWYD & Co are firmly committed to fostering an environment of equality, diversity, and inclusion. Applications are welcome from all qualified individuals, irrespective of background. Selection will be based purely on merit, experience, and suitability for the role.
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