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ROLE OVERVIEW
The General Manager (GM) is responsible for the overall performance of the Electric Forecourt. Including P&L, forecourt KPIs, leading and developing their team, partnership management and onsite customer experience. They will be accountable for well-being across the site and for ensuring the site is run to our O&M standards.
The Electric Forecourt is one of the most technically advanced electric vehicle charging stations, powered by 100% renewable energy with a retail facility featuring a high-quality lounge for customers to use while their vehicles are charging. This also acts as an educational area, providing information about electric vehicles, solar energy generation and ecology.
MAIN RESPONSIBILITIES
- Deliver the forecourt against all KPIs, ensuring all financial and non-financial targets are exceeded.
- Deliver a “best in class” customer experience, coaching the team to ensure awesome brand standards and customer service levels are achieved.
- Create and maintain a customer centric environment which helps demystify the barriers of Electric Vehicles and provides a space where customers can learn and reflect on the benefits of Electric Vehicles.
- Attract, develop and maintain a high performing team with responsibility for the full employee life cycle, including recruitment & selection, onboarding, training and development and performance management - supporting employees to explore and reach their potential at GRIDSERVE.
- Manage all the ‘onsite’ and ‘day to day’ business operations, working in collaboration to deliver exceptional standards, operational efficiency and sales optimisation.
- Responsible for analysing performance, establishing new opportunities and implementing plans with pace.
- Ownership of all controllable costs through effective management of stock, labour, reward & recognition and shrink.
- Communicate current promotions and products to all employees, motivating them to achieve and exceed targets.
- Lead on team meetings and information cascading.
- Adhere to and apply all licensing laws including being designated premises supervisor.
- Manage compliance of the forecourt across all areas, ensuring that all checks and audits are completed.
- Responsible for maintaining the forecourt to high brand standards, monitoring and managing maintenance issues and all contractors on site.
- Cultivate and promote a ‘safety-first’ culture amongst the team, fostering a safe environment for employees, visitors and customers.
- Collaborate with both internal and external stakeholders to align strategies, drive performance and share best practice.
- Work a range of early/late shifts, weekends and bank holidays in line with the Forecourts operating hours.
- Adhere to all company policies, procedures and business ethics codes including anti-bribery, environmental and quality management systems in compliance with ISO standards.
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PERSON SPECIFICATION
Required Experience
- Substantial retail or hospitality management experience within a multi-service environment in a managerial capacity.
- Previous experience in managing P&L for the retail site including preparation and delivering against budgets and sales forecasting.
- Experience managing a team including recruitment, development and performance management.
- Experience delegating responsibilities, supervising and motivating a team to meet and exceed operational requirements.
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Required Skills and Abilities
- Excellent leadership and people management skills.
- Excellent customer service skills.
- Excellent communication skills including the ability to build trust and rapport with the team and customers alike.
- Very good level of business acumen including finance and budget management skills.
- Very good organisational skills.
- Very good stakeholder management skills.
- In depth knowledge of operations management and the tasks required.
- Strong initiative and problem-solving skills.
- Good level of adaptability.
- Good level of strategic planning.
- A proficient user of IT including Microsoft office suite of packages and the ability to use communication tools such as Microsoft Teams, Engage and Connect.
Required Qualifications and Certifications
- Full UK driving licence held for minimum 2 years.
- Strong knowledge of Health & Safety regulations relevant to retail and hospitality operations.
- Valid Level 3 Award in Supervising Food Safety in Catering (or equivalent).
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