Sun, Inc.
General Manager (PHGM)
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General Manager (PHGM)
General Manager – Holiday Park (London/NR)
Compensation: £50k to £60k per annum | Weekly Hours: 43
About the Role
Looking to kickstart or advance your career in the holiday park industry? Park Holidays UK, one of the leading holiday park operators in the UK, is offering an exciting opportunity for a dynamic and experienced General Manager to join their team.
This rewarding role is perfect for those with a passion for customer service, hospitality, or outdoor adventures. As a General Manager, you’ll be responsible for overseeing day-to-day operations while driving financial growth and ensuring exceptional guest experiences that create unforgettable holiday memories.
Overview
We are seeking a dynamic and experienced General Manager to lead the operations of our holiday park. In this pivotal role, you will:
- Lead a diverse team and set high standards of customer service.
- Drive financial growth and profitability in a fast-paced, seasonal environment.
- If you thrive on leadership and operational excellence, this is your chance to begin or advance your career at Park Holidays UK.
Key Responsibilities
- Oversee all aspects of park operations, including accommodation, facilities, and grounds, ensuring compliance with safety and quality standards.
- Ensure guests enjoy a high standard of service, fostering repeat business and positive feedback.
- Recruit, train, and develop park staff, cultivating a motivated, high-performing team culture.
- Develop and implement strategies to increase park occupancy, boost revenue, and optimise profitability.
- Monitor and manage the park’s budget, achieving financial goals while ensuring operational efficiency.
- Address and resolve facility-related and guest experience issues quickly to maintain high standards.
- Stay updated with industry regulations and legal requirements, ensuring full compliance.
- Plan and prioritise workloads for teams/departments to meet annual park targets and maximise efficiency.
- Track and analyse key performance indicators (KPIs) to improve park performance.
- Investigate and resolve operational issues such as equipment failures or disruptions.
- Communicate clearly with guests, staff, and stakeholders to align everyone with shared objectives.
- Build high-performance teams through effective leadership and strong communication.
- Promote a culture of learning and development to support professional growth.
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Job Requirements
- Proven experience in a similar managerial role, ideally within hospitality, leisure, or holiday parks.
- Strong leadership skills with a track record of team management and development.
- Excellent customer service orientation, prioritising guest satisfaction.
- Holiday park experience is a significant advantage, along with a solid understanding of industry trends and regulations.
- Strong interpersonal skills to build rapport with guests, staff, and stakeholders.
- Ability to work under pressure, make good decisions, and prioritise tasks effectively.
- Proficiency in relevant IT systems, including Microsoft Word, Excel, and email.
- Seasonal adaptability, including weekend and holiday availability.
- This role is subject to a Basic Disclosure and Barring Service (DBS) check.
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Employee Benefits
At Park Holidays UK, you’ll benefit from:
- Generous holiday discount across our parks
- Discounts at park restaurants for you and your family
- Life insurance coverage (including 24/7 digital GP and funeral concierge service) for you and your family
- Free premium eye test voucher
- Comprehensive Employee Assistance Programme (offering counselling, retail discounts, and more)
- Discounted gym memberships
- Employee referral scheme
- Sales referral scheme
- Free expert mortgage advice
- Company pension scheme
Great careers begin here—join Park Holidays UK and contribute to creating some of the most memorable holiday experiences for guests!
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