Montu UK
General Manager & Site Director — Online Pharmacy
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The Opportunity
We are one of the UK's largest online pharmacies and the market leader in medical cannabis. Over the last few years, we have built a business that is growing at pace, transforming patient access to healthcare and setting new standards in a highly regulated industry.
Now we're looking for an exceptional operational leader to help take us through our next stage of growth.
This is not a role for someone who has simply inherited a large, well-established operation. We're looking for a builder. Someone who has taken a complex, high-volume fulfilment, logistics, dispensing, or operational function and scaled it dramatically. Someone who has redesigned processes, introduced automation, leveraged technology, and built teams capable of supporting rapid growth without compromising quality, compliance, or customer experience.
You'll play a pivotal role in shaping how our pharmacy operates as volumes continue to increase, identifying bottlenecks before they become problems, challenging the status quo, and creating systems that scale.
If you've led teams through significant growth, delivered operational transformation, and can point to tangible examples of making an operation faster, smarter, and more resilient, we'd love to hear from you.
You do not need to come from a pharmacy background. You do need to have successfully scaled something meaningful and have the ambition to do it again.
What You Will Own
- Transitioning Montu from a fast-growing start-up into a nationally significant pharmacy operations and logistics business
- Full end-to-end operational leadership - dispensing, fulfilment, patient communications, and clinical services
- The technology and automation roadmap for the pharmacy operation - WMS, dispensing systems, workflow tools, carrier integrations. You will drive these decisions, not just partner on them
- A 24/7 operation built for resilience - the systems, shift structures, and culture that mean performance does not depend on any one person
- Commercial performance - cost per order, throughput, shrinkage, and contribution to growth
- Building and leading a high-performing team of 150+ people, and developing the next layer of operational leadership beneath you
- Regulatory and compliance accountability - GPhC, CQC, controlled drug frameworks - working closely with the Superintendent Pharmacist and Head of Pharmacy Operations
- The patient experience from first contact to medication delivery - designed with the same rigour you would apply to any high-volume consumer operation
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You must be able to demonstrate…
We will ask for specifics. Generalities will not be enough.
- You have scaled a high-volume operation significantly - from early stage to genuine scale. You can talk in specifics about what you built, what broke, and how you fixed it
- You have led teams of 150+ people in a fast-paced, shift-based environment
- You have personally driven technology and automation decisions - not just been consulted on them. WMS selection, workflow redesign, dispensing or pick-pack tech, system integrations
- You have operated in a regulated environment - pharmacy, pharmaceutical supply chain, healthcare, food safety, or equivalent - and you understand what compliance under pressure actually requires
- You have a visible, on-the-floor leadership style. You are present, hands-on, and trusted by the people doing the work
- You take commercial ownership seriously - you manage cost, track the metrics that matter, and make decisions as if it is your name on the door
This is not the right role if…
- You have led large teams but not been hands-on redesigning workflows, implementing new systems, or personally solving fulfilment bottlenecks at pace. If your experience has been primarily inheriting and maintaining established operations rather than building and scaling them, this role will frustrate you - and you will frustrate us. We say this with respect: the distinction matters enormously here.
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Desirable but not essential
- Direct pharmacy or online pharmacy operations experience
- Experience designing patient journeys or clinical care pathways
- Superintendent Pharmacist experience, or willingness to hold SP responsibilities
- Exposure to NPS or patient safety incident frameworks in a clinical context
- Experience working with product or technology teams to build patient-facing tools
What we offer
- Competitive salary and a significant performance-related bonus
- 25 days annual leave, rising to 27 days after one year and 30 days after three years, plus 8 bank holidays
- Pension scheme with up to 5% employer-matched contributions
- Private healthcare
- Enhanced maternity and paternity leave
- Flexible working options where the role allows
- Cycle-to-work & EV scheme, and more in the works
- Opportunities to represent Montu externally, collaborate across a rapidly growing business, and continue developing your skills and career
- A genuine leadership mandate with full ownership of your function, the opportunity to shape strategy, and direct access to the Managing Director and senior leadership team
- The chance to make a meaningful impact in one of the UK's fastest-growing healthcare businesses
About Us
Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey.
As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.
Compensation Range: £130K - £140K
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