Mint Cannabis
General Manager
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General Manager
Reports to: VP of Operations
FLSA Status: Exempt
Department: Retail Operations
Location: Missouri
Pay: $75,000 - 80,000 DOE
Position Summary
The General Manager is responsible for leading the daily operations of a high-volume Mint Cannabis retail dispensary. This role oversees all store functions, including team leadership, sales performance, compliance, inventory control, and customer experience. The Store Manager will build and mentor a strong team while ensuring a consistent, compliant, and customer-focused experience.
The ideal candidate is a hands-on, results-driven leader with proven experience in retail management and a passion for operational excellence in the cannabis industry.
Responsibilities
Leadership & People Management
- Lead, train, and coach a team of 20-30 employees including assistant managers and front-line staff
- Create a positive, inclusive, and performance-driven culture aligned with Mint Cannabis values
- Conduct team meetings, performance reviews, and ongoing coaching to ensure accountability and development
Retail Operations
- Oversee day-to-day dispensary operations, including opening/closing, shift coverage, cash handling, and compliance
- Ensure exceptional customer service and resolve escalated guest issues professionally
- Monitor store appearance, cleanliness, and functionality to ensure a consistent customer experience
Compliance & Security
- Ensure full compliance with all state and local cannabis regulations, company policies, and SOPs
- Manage Facility Agent Cards, ID verification, and documentation procedures
- Enforce safety and security protocols including alarm systems, cash handling, and loss prevention
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Inventory & Financial Oversight
- Work with inventory and procurement teams to maintain accurate stock levels and timely product rotation
- Oversee daily financials, including cash reconciliation, banking deposits, and reporting
- Support sales forecasting and budgeting while managing labor and operational expenses
Collaboration & Business Growth
- Collaborate with marketing to execute promotions and in-store campaigns
- Partner with leadership and support teams on cross-functional initiatives and regional planning
- Engage in local community outreach and brand-building opportunities
Supervisory Responsibilities
- Directly supervises all store staff, including assistant managers, leads, and front-line team members
- Responsible for hiring, training, scheduling, coaching, and performance management
- Ensures adherence to company policies, compliance standards, and operational procedures
- Fosters a team-oriented environment that supports employee growth and accountability
Qualifications
- 3+ years of retail management experience, preferably in a high-volume, regulated environment
- 1+ year of cannabis industry experience strongly preferred
- Demonstrated success in team leadership, operational execution, and customer service excellence
- Strong working knowledge of compliance, inventory management, and cash handling procedures
- Excellent communication, organizational, and decision-making skills
- Proficiency with POS systems and retail management software
- Must be at least 21 years of age
- Must possess or be eligible to obtain and maintain a Facility Agent Card per state regulations
- Must be able to pass a background check and fingerprint clearance
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Education and Certifications
- High school diploma or equivalent required
- Bachelor’s degree in Business, Retail Management, or related field preferred
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift 25–50 pounds and perform physical inventory tasks
- Must be able to bend, reach, stoop, and move in a retail environment
- May be required to work indoors and outdoors in varied conditions
- Must be able to work a flexible schedule including nights, weekends, and holidays
Work Environment
- High-volume retail dispensary environment
- Fast-paced, customer-facing setting with compliance and security protocols
- Occasional exposure to cannabis odor and product handling
Travel Requirements
- Minimal travel; occasional travel for training or multi-store collaboration may be required
Equal Opportunity Employer Statement
Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Other Duties Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
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