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Job Purpose
We are seeking an exceptional and visionary leader to serve as General Manager for our thriving LEUK business. In this pivotal role, you will hold full P&L responsibility, reporting directly to the Chief Operating Officer (COO). You will provide the overarching vision, strategy, and leadership for the company's business operations, steering a seasoned team to capitalize on our steady growth in existing and emerging markets, including the dynamic sustainable energy sector. This is a unique opportunity to drive both market expansion through new product introductions and operational excellence, championing continuous improvement within our state-of-the-art factory.
Job Context
- Achieving the Company’s finance and operational, sales revenue, and profit targets, whilst controlling costs, managing risk and delivering the budgeted profit margins.
- Creating the yearly budget and longer-term strategic plans in alignment with the overall Lucy Electric strategy.
- The provision of pre and post sales technical support to customers in the UK and export market.
- Establishing an effective and responsive tender response capability that focuses on meeting the needs of customers in all the Company’s regions.
- Full manufacturing and Supply Chain activities within the manufacturing plant.
- Customer warranty and aftermarket service support.
- Effective oversight of risk in line with Group financial and control policies.
Job Dimensions
- The role will be based in UK at the Thame manufacturing plant and office.
- Must be willing to travel to other Lucy overseas sites - likely to be quarterly, for periods up to two weeks.
Key Accountabilities
- Accountable for delivering the Company business strategy, key goals and initiatives that will enable the Company’s operations to gain competitive advantage and deliver business results.
- Accountable for the production of the budgets and UK business plans (MTP) to meet the budget and planning schedule.
- Accountable for improving the overall financial and key performance indicators of the business.
- Guarantee the delivery of the business strategy, by ensuring all UK reports have clear objectives and regular performance management meetings with their managers, driving a culture of performance excellence through a strong and mutually supportive management team.
- Manage the Company’s manufacturing and production operation in line with the Manufacturing Director’s production strategy and best practice directives in order to meet customer requested delivery timings.
- Design and provision of pre and post sales technical support to UK customers and salespeople that ensures the specification of safe, effective products and solutions at all times.
- Provide leadership, direction and support to the Company’s sales team in close collaboration with the Global Sales Director.
- Manage the UK resources by identifying key roles and talent gaps, developing internal talent and sourcing high calibre talent to build strength within the UK business. Foster an environment that supports learning, individual development and openness to change.
- Accountable for the provision of L1 customer technical helpline to UK customers and also accountable for the provision of L2 technical support to the regions.
- Accountable for delivering implementation and effective monitoring and review of the Group’s Leading Responsibly Compliance Framework.
- Provision of customer service and issue management including back-office transaction processing.
- Optimise standardisation and measurement of the UK back-office processes; define operational KPIs to measure and manage all aspects of the UK operational delivery.
- Report KPI results to the COO on a monthly basis for inclusion in the strategic balanced scorecard.
- Manage Company risks effectively in full compliance with Company reporting requirements and policies.
- Accountable for demonstrating company behaviours and values; leading by example to ensure your team does the same, creating and developing a culture that is supportive, encouraging, and friendly whilst building strong customer relationships and driving exceptional performance and business results.
- Seek development opportunities and experiment with new approaches and practices to stay current in the business environment.
- Accountable for delivering process and performance excellence and the effective use of team resources and continuous improvement efforts.
- Coordinate work through effective collaboration with all parts of the Lucy Electric organisation and Lucy Group.
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Qualifications, Knowledge, And Experience
- Highly commercial, customer service-driven experience at a Senior Management level.
- Strong sales and manufacturing background – high level of commercial acumen with broad experience of developing and implementing short to long-range objectives and strategies to achieve business goals.
- Significant experience of working in a complex, matrix organisation with multiple Stakeholders. International experience would be an advantage.
- Proven capability of operating successfully at a senior management level in a profitable business.
- Proven track record as a highly effective people manager, leading multi-discipline teams that drive operational effectiveness.
- Strong financial acumen including planning and cost control capabilities and proven experience of managing budgets.
- Deep understanding of, and an ability to manage, the factors that influence business results.
- Strong qualitative and quantitative analytical skills.
- Ability to delegate authority, allowing people to do their jobs within agreed parameters.
- Effectively recognise and manage conflict with the ability to perform calmly in high pressure situations.
- Strong interpersonal, communications and presentation skills.
- Degree educated, preferably an MBA, in a relevant discipline such as business administration, or business management is essential. A degree in electrical or mechanical engineering would be desirable.
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Behavioural Competencies
Inspiration
- Strong leader able to influence others at all levels of the organisation.
- Leads by example and inspires our people to do the right thing.
- Articulates a clear vision for the future.
- Empowers and trusts our people to come up with the right solutions.
Drive
- A driven, high-energy approach, with the ability to encourage the same spirit and approach in others.
- Sets high standards for self and others and is relentless in the pursuit of excellence.
- Holds others to account for agreed actions at all times.
Collaboration
- Cooperates and works across the organisation to deliver business results.
- Encourages challenge to foster new ideas and ways of doing things.
- Gets things done and makes it easy for others to do the same.
- Builds authentic, effective working relationships.
Integrity
- Values our culture and actively encourages sharing different points of view.
- Is true to themselves and their own values, beliefs and convictions - takes time to grow continuously.
- Has a positive can-do attitude.
- Does the right thing.
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Skills
P&L Management
Strategic Planning
Business Operations
Manufacturing Management
Supply Chain Management
Sales Leadership
Financial Acumen
Risk Management
Continuous Improvement
Stakeholder Management
People Management
Technical Support Management
Budgeting
KPI Management
Customer Service Management
Change Management
Location