WSH Group
General Manager - Windsor Castle
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Windosr Castle General Manager – Benugo
About Benugo
When we founded Benugo 28 years ago, we had a vision of not just creating superb, natural food, but providing London with a meaningful experience. This vision remains as powerful today.
The Benugo brand includes award-winning high street stores as well as cafés and restaurants within some of the world’s most beloved public spaces and visitor attractions, including Windsor Castle.
Find out more at www.benugo.com.
Job Description: General Manager – Windsor Castle
Role Overview
Benugo is seeking an experienced General Manager to lead its café operations at Windsor Castle, located at one of the UK’s most iconic landmarks. The location serves freshly prepared, seasonal food and excellent coffee, offering an exceptional dining experience.
Key Responsibilities
- Lead café and public-facing catering operations at Windsor Castle, ensuring full oversight of daily functions.
- Set clear direction for the team to achieve high food and service standards.
- Maintain strong client relationships through regular meetings, problem-solving, and forward planning with the Windsor Castle team.
- Provide outstanding experiences for front-of-house and back-of-house teams to deliver exemplary customer service.
- Drive sales and service excellence through continuous efficiency and performance improvements.
- Manage financial and budget oversight, including forecasting, cost control, and strategic planning.
- Supervise team performance through evaluations, coaching, training, and mentoring.
- Ensure strict compliance with food hygiene, health & safety, and regulatory standards at all times.
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Salary & Working Conditions
- Base salary: £50,000 per annum
- Bonus potential: Up to 10%
- Benefits package (details below)
- Shift pattern: 5 days (Thu–Mon), with Saturdays and Sundays as essential working days
- Weekly hours: 45 hours
- Employment type: Full-time, permanent
- Salary range: £40,000–£50,000 (with selling potential)
Ideal Candidate
We are looking for someone with: ✔ Proven General Manager experience in a high-volume, retail catering, or hospitality environment. ✔ Strong communication skills to motivate and inspire teams effectively. ✔ Sharp financial and commercial awareness to drive operational success. ✔ A passion for quality food and service excellence.
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Cultural Fit & Benefits
Benugo’s values are built on inclusivity, growth, and a family-like culture, complemented by:
Key Employee Benefits
- Free lunch & refreshments – Enjoy a complimentary meal while on shift plus unlimited free tea/coffee across all Benugo locations.
- Monthly eater’s allowance – Spend freely at any Benugo venue.
- Life Assurance & enhanced parental leave – Secure financial support during maternity/paternity leave.
- Company sick & annual leave – Full entitlements.
- Career development – Opportunity to grow within a prestigious and fast-growing organisation.
- Discounts & rewards – Retail & fitness perks via Perkbox app.
- Mental health support – Access to Employee Assistance Programmes and trained Mental Health First Aiders.
How to Apply
If this role resonates with you, apply now!
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