Sainsbury's
General Merchandise Manager
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General Merchandise Manager
General Merchandise Manager - Sainsbury's
Leading in our stores:
Our management teams don’t just run stores—they’re the driving force behind our business. With bold leadership, a passion for service, and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's ensuring product availability, maintaining safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Taking responsibility for the management of all non-food products, ensuring they are presented fantastically to delight our customers.
- Ensuring your area runs smoothly every day, from the shop floor to the warehouse.
- Managing people, which includes:
- Overseeing performance and capability
- Conducting disciplinaries
- Ensuring scheduling and pay accuracy
- Occasionally assuming overall responsibility for running the store, ensuring all colleagues receive direction and support to deliver outstanding customer experiences.
What makes a great General Merchandise Manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Someone who is truly obsessed with customers and service, and coaches their team to reflect this mindset.
- Ability to deliver KPIs or other performance indicators.
- Experience in managing disciplinaries, performance issues, or employee relations.
- Leadership experience in operational settings, capable of managing independently when necessary.
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Essential Criteria:
- A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
- Experience leading teams in a dynamic, customer-facing environment, including:
- Inspiring others
- Driving high performance
- Creating a culture of thriving among colleagues
- Leadership experience in a high-volume, fast-paced operational setting (such as retail, food service, or hospitality), where you:
- Have overseen daily operations
- Solved business problems
- Kept teams focused on customer needs
- Proven success in delivering against a range of KPIs, including:
- Sales and stock availability
- Customer satisfaction
- Colleague engagement
- Making a measurable difference
- Experience managing complex people matters, including:
- Performance and absence management
- Formal employee relations cases, approached with confidence and fairness
Working for us has great rewards
Salary is dependent upon your experience, the store size, complexity, and location. In addition, we offer a range of competitive benefits, including:
- Discount card:
- 10% discount off shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks
- Increases to 15% discount off Sainsbury’s every Friday and Saturday
- Annual bonus scheme tied to company and personal performance
- Free food and hot drinks provided to colleagues in all stores
- Generous holiday entitlement, maternity, and paternity leave
- Pension scheme with a match of 4–7.5% of contributions
- Sainsbury’s share scheme offering discounted investment opportunities
- Wellbeing support, including access to:
- Emotional support and counselling
- Legal and financial advice
- Colleague networks, helping colleagues connect and grow
- Cycle to Work scheme, enabling you to hire a bike and equipment while saving on tax and National Insurance
- Access to special offers on gym memberships, restaurants, holidays, and retail vouchers
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An inclusive place to work and shop:
We are committed to being a truly inclusive retailer where every colleague can achieve their full potential, and every customer feels welcome. We support our employees with:
- Enhanced discretionary leave for families
- Support for carers, along with relevant resources
- Internal colleague networks promoting representation and addressing barriers
- Extensive development opportunities, including:
- Mentorship
- Training programs
- Career progression pathways
- Diversity initiatives and events fostering a culture of inclusion and respect
To further this commitment, our organisation ensures reasonable adjustments are made available during application and interview stages. Please notify us if you require any support.
For more details about our inclusivity efforts, visit our inclusion page.
Note: Replace our inclusion page with the actual link should one be available.
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