Sainsbury's
General Merchandise Manager
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General Merchandise Manager
General Merchandise Manager
About the Role
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Responsibilities:
- Oversee the management of all non-food products, ensuring they are presented fantastically to delight customers
- Ensure smooth daily operations from shop floor to warehouse
- Manage team performance, capability, discipline, scheduling, and ensure pay accuracy
- Occasionally assume overall responsibility for running the store, providing clear direction and support to colleagues for customer delivery
What Makes a Great General Merchandise Manager?
- Previous line management experience in a fast-paced, operational environment
- Customer obsession, coaching teams to prioritise service excellence
- Ability to measure and deliver KPIs
- Experience managing disciplinaries, performance issues, and employee relations
- Proven ability to lead operations independently, even without senior oversight
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Essential Criteria
- Customer Excellence: Proven track record of delivering exceptional experiences, with a focus on coaching others to raise service standards
- Team Leadership in dynamic, customer-facing environments, with a track record of:
- Inspiring teams
- Driving high performance
- Cultivating a thriving workplace culture
- Operational Leadership in high-volume, fast-paced settings (e.g., retail, food service, hospitality), including:
- Overseeing daily operations
- Problem-solving for business improvement
- Ensuring teams remain customer-focused
- KPI-Driven Success: Delivering measurable results across:
- Sales & stock availability
- Customer satisfaction
- Staff engagement
- Handling complex employee relations issues (performance, absence, formal cases) with confidence and fairness
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Company Vision: Sainsbury’s
"To be the most trusted retailer, where people love to work and shop."
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Invests in training, development and initiatives to:
- Enable teams to deliver exceptional shopping experiences
- Foster Great Place to Work standards
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Prioritises employee well-being and growth, recognising them as Sainsbury’s biggest asset.
Our HR colleagues play a critical role in:
- Enabling colleagues to thrive
- Driving reward, recruitment, change, and talent initiatives
- Ensuring Sainsbury’s values are employee-focused, impactful and culturally embedded
An opportunity to make a difference – for customers, colleagues and the business.
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