Deloitte
German-Speaking Customer Success & Development Specialist
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Role: German-Speaking Customer Success & Development Specialist
Location: Fully Remote
Start Date: ASAP
End Date: 12-month contract
Daily Rate: £250 per day - Inside IR35
Payroll provider – Rockford Payroll Info for Contingent Workers – Rockford Pay
This is an exciting opportunity to join Deloitte Operations for an engagement with one of our clients.
The Role
Are you passionate about helping customers navigate technology change and deliver successful software deployments?
We're looking for a German-speaking Customer Success Services Specialist to support growing corporate customers through deployment, migration, identity, and licensing projects. You’ll work closely with Customer Success Managers, Account Managers and customer IT teams - providing technical guidance, leading migration activities, and helping customers maximise value from their software investments. This customer-facing role combines project delivery, stakeholder management, and enterprise administration. You'll help customers simplify software management, reduce deployment risk, and drive successful adoption of new technologies.
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Experience & Skills Required
- Experience supporting or delivering software migrations, SaaS transformations, console consolidations, tenant migrations, and other IT deployment projects.
- Experience with project planning, discovery, risk management, stakeholder engagement, and delivering projects to customer deadlines.
- Ability to manage multiple priorities and coordinate internal and customer teams to achieve successful deployment and change management outcomes.
- Hands-on experience with Single Sign-On (SSO), Active Directory, Microsoft Entra ID (Azure AD), user provisioning, directory synchronisation, domain management, and identity migrations.
- Experience working with Software Asset Management (SAM) tools and enterprise administration platforms such as SCCM, Intune, or SaaS administration portals.
- Ability to confidently engage with IT administrators, IT managers, project leads, procurement teams, and software asset managers.
- Strong communication, organisational, problem-solving, and stakeholder management skills, with a proactive approach and attention to detail.
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Desirable Skills
- Ability to develop into a trusted technical advisor and Subject Matter Expert.
- Ability to understand a customer's IT infrastructure and security questionnaires.
- Understanding of software licensing, compliance, and software estate management.
- Experience delivering webinars and training sessions.
Candidate Profile
We're looking for someone with German language business fluency (both written and verbal) who is technically capable and customer-focused with 1+ years experience in software deployments, migrations, identity management, or enterprise administration within a SaaS or technology environment. You're proactive, thrive in a fast-paced environment, remain calm under pressure, and act with urgency - building customer confidence as the main engagement.
Typical backgrounds could include:
- Technical Customer Success Manager
- Implementation Consultant
- Deployment Consultant
- IT Systems Administrator
- Identity & Access Management Analyst
- Software Asset Management Analyst
- Technical Support Engineer
- SaaS Onboarding Specialist
- Workplace Technology Specialist
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