Gift Shop Manager

You Will be Responsible For

Line managing shop staff, providing training, mentoring and performance guidance. Assisting with the recruitment, induction, and training of new shop team members. Maintaining and updating shop documentation, policies, procedures and operational manuals. Delivering excellent customer service by responding to enquiries, and effectively resolving feedback or concerns. Managing and processing all stock orders and maintaining accurate inventory records using Shopify. Conducting regular stock takes to ensure inventory accuracy and support daily shop operation. Collaborating with the marketing team to implement promotional displays and campaigns. Managing and updating POS signage with the design team. Sourcing new product lines for sign-off by the head of commercial. Briefing and working closely with the designers, Commercial Assistant and Head of Commercial to develop product designs. Briefing and working closely with merchandise manufacturers to develop new products. Maintaining the online store in conjunction with the wider team. Managing and fulfilling online shop orders and customer emails.

You'll Bring the Following to Our Team

Customer-focused approach - enjoyment working with the general public in a team supervisory role Solution focused team player willing to lead by example - all hands on deck environment Excellent written and verbal communication and active listening skills, with confidence engaging internal teams and suppliers Curiosity about the team, customers and the business as a whole Happy to work in a physical role - on your feet and actively engaging with customers Strong organisational skills, with the ability to manage multiple priorities and deadlines Commercial, trends and customer behaviour awareness and an interest in revenue growth Experience in stock control, inventory management Willingness to work weekends and evenings Cash Handling experience including cashing up Interest in visual merchandising and immersive, narrative merchandise and retail. Strong initiative and attention to detail and the ability to work accurately in a fast-paced environment. Experience using Adobe Photoshop or other design platforms.

Diversity & Inclusion

At Wake the Tiger, we prioritise inclusive and fair recruitment practices. We value diversity in all its forms and welcome candidates regardless of gender, race, ethnicity, sexual orientation, disability status, age, or religion. We are committed to creating an inclusive workplace where everyone feels valued and respected, so please let us know if you require any reasonable adjustments during the recruitment process.

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Suitable candidates with equivalent qualifications/skills and more or less experience may apply. Rates of pay and salary ranges are dependent upon your experience, qualifications, and training.

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