Hubexo
Glenigan - Account Manager
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Grow strategic customer relationships and help customers get more value from Hubexo
Account Manager
Location: Bournemouth, Holdenhurst Rd
Work arrangement: Hybrid working: 3 days per week in our Bournemouth Hub, 2 days from home
Salary: OTE: £65,000–£75,000, including variable compensation
Working hours: Monday to Friday 09:00-17:30
About Hubexo
At Hubexo, we provide data, insights and software that help customers across the construction market make better decisions, work more efficiently and build more sustainably.
About the Role
We are looking for a commercially driven Account Manager to grow revenue within an existing portfolio of strategic customers. This role is focused on expanding and strengthening customer relationships, increasing product adoption, growing contract value and securing longer-term agreements.
You will work closely with Customer Success and wider Hubexo teams to make sure customers see clear value from our products while delivering sustainable commercial growth for the business.
The Role
As an Account Manager, you will own commercial growth across an assigned customer portfolio. You will identify where customers could get more value from Hubexo, build relationships with senior stakeholders and lead commercial conversations that support retention, expansion and long-term partnership.
This is a relationship-led role, but it is also commercially disciplined. You will be expected to grow account value, improve Net Revenue Retention, support multi-product adoption and help move customers into longer-term agreements.
You will work with Customer Success, wider commercial teams and the global Key Account Management network to understand customer needs, manage risk, identify opportunities and convert account insight into revenue growth.
Why This Role Matters
Hubexo supports customers across the construction market with data, insight and software that help them make better decisions and work more efficiently. For our existing customers, the opportunity is not only to renew. It is to deepen the relationship, increase product value and help customers use more of what Hubexo can offer.
This role matters because strong account management protects customer trust and creates sustainable growth. You will help strategic customers see more value from Hubexo while growing contract value, improving retention and supporting long-term customer success.
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What You’ll Be Doing
- Manage and grow an assigned portfolio of strategic customer accounts.
- Identify upsell and cross-sell opportunities across existing customer organisations.
- Increase Net Revenue Retention by supporting expansion, product adoption and long-term customer value.
- Grow Annual Contract Value through upgrades, packaging and multi-product adoption.
- Convert short-term agreements into longer-term contracts where this creates value for the customer and Hubexo.
- Lead commercial conversations with senior stakeholders.
- Run value-led account reviews that connect customer goals to Hubexo products and services.
- Work closely with Customer Success to support renewals, expansion planning and risk management.
- Map stakeholders and build relationships across customer organisations.
- Use data, account insight and customer conversations to identify opportunities.
- Maintain accurate opportunity tracking, account activity and forecasts in CRM.
- Work with the wider global Key Account Management network where relevant to support large ICP customers and shared growth opportunities.
About You
- Strong commercial and negotiation skills.
- Experience growing revenue within existing customer accounts.
- Confident engaging senior decision-makers and building trusted stakeholder relationships.
- Structured, data-driven approach to account management.
- Ability to balance relationship building with commercial discipline.
- Understanding of how to identify growth opportunities across an existing customer base.
- Experience with stakeholder mapping, strategic account planning or structured sales processes.
- Comfortable questioning, networking and creating opportunities through customer insight.
- Ability to work with Customer Success and wider internal teams to manage renewals, expansion and risk.
- Takes ownership of outcomes, not activity alone.
Experience in SaaS, data, insights, subscription services, construction, specification, building products or market intelligence would be helpful.
Why Hubexo
At Hubexo, account management is about more than maintaining relationships. You will work with customers to understand their goals, strengthen trust and identify opportunities to help them get more value from our data, insights and software.
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You will join a business with trusted brands, strong market knowledge and long-standing customer relationships. In return, we need people who can stay close to customer needs, spot growth opportunities and take ownership of retention, expansion and long-term customer value.
What You Can Expect
- A commercially focused Account Manager role with ownership of strategic customer growth.
- OTE of £65,000–£75,000, including variable compensation.
- A hybrid working pattern based from our Bournemouth office.
- The opportunity to work with large ICP customers and contribute to wider global account growth.
- A role that combines relationship management, commercial negotiation, account planning and revenue growth.
- Close collaboration with Customer Success, Sales, global Key Account Management and wider Hubexo teams.
- A business where customer value, commercial discipline and long-term growth matter.
Benefits
- Hybrid working from our Bournemouth office
- 25 days’ holiday plus bank holidays and the option to buy or sell holiday
- Access to a strong pension, life assurance, discounted private medical insurance, 24/7 remote GP access, an Employee Assistance Programme, volunteering days, birthday leave and eye care support.
Hiring Process
Our hiring process may vary by role, but we will explain what to expect from the start.
For this role, you can expect an initial conversation followed by role-related interviews focused on your account management experience, commercial judgement, stakeholder management, negotiation skills and ability to grow revenue across existing customers.
Adjustments
We want our recruitment process to be accessible and fair. If you need any adjustments or support during the process, please let us know.
We will handle this information carefully and only share it where needed to support the process.
Ready to Build Your Future?
If you are looking for an Account Manager role where you can grow strategic customer relationships, increase account value and help customers get more from Hubexo, we would like to hear from you.
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