Total Negotiation Group
Global Account Director
United Kingdom
Posted 12 days ago
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
Global Account Director
- Reports to: VP Sales
- Location: Home Based – UK
Context and Overall Purpose of Role
In light of the growth of the business, we are expanding our client management team and recruiting a Global Account Director to lead the management of 8–12 clients, ranging from global contracts to newer, smaller clients. This role will:
- Proactively manage these accounts
- Ensure exceptional client service, clear reporting, and communication
- Seek out and win new business to continue the growth of TN Group
Key Responsibilities
Client Management
- Live the TNG value: “We make clients our business”
- Build long-term relationships with key named clients to achieve “supplier of choice” status for TN Group’s commercial transformation solutions
- Understand and leverage commercial and capability requirements to create compelling solutions
- Collaborate with clients to develop joint business plans, ensuring delivery of annual targets while planning 2–3 years in advance
- Build a cross-functional client network, “farming” across all departments, teams, and markets to accelerate TN Group’s business
- Create and implement an engagement matrix for each client
- Conduct regular client review meetings and discovery calls:
- Annual face-to-face meetings (minimum requirement)
- 6-monthly calls (required)
- Quarterly emails (minimum frequency)
- Foster ongoing dialogue to identify future opportunities for TN Group solutions
- Serve as the first point of contact for day-to-day queries and issue resolution
- Arrange and participate in 1 social engagement per year (e.g., client dinners or hospitality)
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Account Planning & Ownership
- Work with the VP Sales to develop annual account plans, including client revenue targets
- Take ownership of executing the annual revenue plan and keeping it updated
- Develop a client-specific strategy to achieve agreed targets
- Create and deliver new business proposals
- Track, monitor, and report progress on plans
- Identify and mitigate risks within each client account
Cross-Functional Collaboration
- Partner with Head of Resourcing to ensure accurate client workload information
- Align with the Solutions Team on future resource needs and market alignment
- Engage with partner market contacts to support global delivery targets
- Provide feedback to the Solutions Team to maintain and refine offering relevance
- Collaborate with the Head of Marketing to create tailored marketing plans
CRM & Systems
- Create, update, and maintain forcasting in the internal CRM system
- Use CRM analytics to track and monitor progress against targets
- Ensure data accuracy in all CRM entries
Client Offer & Delivery
- Attend sales training to clarify the TN Group offer and improve selling effectiveness
- Participate in/co-facilitate client programmes (pilots, webinars, workshops)
- Use insights from completed projects to create client testimonials
Delivery Commitments
- 60 days/year dedicated to client delivery activities (training programmes/projects)
- Attend team meetings (virtual & in-person)
- 6-weekly All Hands meeting at head office
- Complete internal/external training sessions and routine administrative tasks
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills Required
- Ability to adapt style as needed
- Strong influencing and strategic planning skills
- Passionate about and knowledgeable in learning and development (preferred)
- Self-motivated, proactive approach
- Ability to identify sales opportunities within client relationships
- Good to work with limited supervision
- Strong leadership and people-management skills
- High drive and target-orientation
- Excellent business acumen
- Effective communication, presentation, and influencing skills across all levels
Experience Preferred
- Background in client delivery, ideally with large enterprise accounts
- Prior experience as a senior client manager (e.g., Controller role)
- Expertise in client management and relationship-building
- Background in sales/commercial/business development or similar roles
- Proven track record of growing revenue with key account clients
- Strategic industry expertise (advantageous)
- History of establishing trusted relationships with senior executives
Benefits
- Performance Bonus
- Competitive salary
- Paid birthday leave
- 27 days annual leave
- Employer-supported volunteering
- Flexible working hours
- Study allowances
- Private health cover
- Electric car scheme
- Employee Ownership Trust
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Client Management
Strategic Planning
Sales
Business Development
Communication
Influencing
Leadership
Motivation
Problem Solving
Relationship Building
Commercial Acumen
Initiative
Self-Motivation
Training Delivery
Consulting
Networking
Location