Fisher Investments Europe
Global Custody Management Custodian Program Manager
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Overview
The Opportunity
The Global Custody Management Custodian Program Manager works in the office and is directly responsible for the onboarding and successful management of PCG custody relationships in an entire region/country. This role defines strategic custody priorities, ensures operational excellence, and acts as a key liaison between internal stakeholders and external custodians. The Program Manager is accountable for service quality, relationship health, and alignment of custodial initiatives with firmwide objectives, balancing day-to-day execution with long-term strategic planning.
The Day-to-Day
- Identifies strategic opportunities to enhance custodian performance, improve processes, and support business expansion through proactive planning and negotiation.
- Serves as the primary relationship lead for assigned custodians, accountable for partnership success, service quality, and value delivery across an entire region.
- Maintain and strengthen custodian relationships to ensure high-quality service and mutual value for end clients.
- Manage the program in their region to ensure the elements are completely and efficiently meeting the business requirements, and ensuring compliance with SLAs and KPIs.
- Operates in a cross-functional capacity, influencing a wide range of stakeholders and initiatives that impact firm operations, client servicing, and business growth across multiple regions.
- Identifies and drives enhancements to GCM’s processes for evaluating custodian performance and service to improve GCM’s due diligence and the service levels at custodians.
- Responsible for fee negotiations, contract reviews, enhancing performance reports, business expansion initiatives, etc. for assigned relationships with support from GCM VPs.
- Responsible for reporting and other deliverables that impact an entire country or region.
- Defines project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
- Support business growth through a variety of custody relationship management work, including integration of custodians and management of all phases from planning to deployment.
- Evaluates and makes recommendations to management regarding solutions to resolve business problems, including escalation management.
- Assesses requirements to deliver program components and sub-components, which may include implementation of solution, staffing of the projects, timelines, budgets related to their program etc.
- Leads cross-functional coordination IT, Finance, Third Party Vendors, and Business Users to deliver custodial capabilities that align with business objectives related to the program.
- Proactively manages changes in program scope, identifies potential crises, and program dependencies, and devises contingency plans.
- Creates and manages vision and scoping documentation, program schedule, project, and vendor management checklists for custodian-related processes.
- Coaches, mentors, motivates, and supervises program team members and contractors, and influence them to take positive action and accountability for their assigned work.
- Works onsite, under direct supervision, in a team-based and open office environment.
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Additional responsibilities may include:
- GCM Custodian Program Manager: Responsible for overseeing the onboarding and ongoing management of PCG custodians within their assigned regions; researches and identifies custodian prospects that meet Fisher’s requirements; provides oversight of custody relationships, ensuring custodians are providing the appropriate level of service to PCG clients and the firm; oversees custodian service level agreements, provides feedback, and negotiates services/costs; oversees the development of operational processes between the custodian and Fisher; defines program priorities within their region in alignment with strategic objectives and partners with custodians to integrate priorities into their roadmaps and secure necessary approvals.
Your Qualifications
- University Degree or equivalent combination of education and experience required.
- 3 years of experience in specific field preferred.
- Excellent oral and written communication skills.
- Experience at working both independently and in a team-oriented, collaborative environment.
- Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
- Ability to elicit cooperation from a wide variety of sources, including senior management, internal clients, and other departments.
- Reacts to program adjustments and alterations promptly and efficiently.
- Working knowledge of MS Office.
- Highly-developed analytical ability.
- Able to interface with different departments within the company.
- Strong familiarity with change management and creative independent problem solving.
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Why Fisher Investments Europe
The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians.
It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:
- 100% paid premiums for our top-tier supplemental medical, dental, and annual health screening plans for employees and their qualified dependents.
- 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays.
- Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees.
- $10,000* fertility, hormonal health, and family-forming benefit.
- A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions.
- Gym subsidy of up to £50 per month.
- Employee Assistance Program and other emotional wellbeing services.
- A collaborative working environment that practises ongoing training, educational support, and employee appreciation events.
This is an in-office role. Based on your role, tenure, and performance eligibility, you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.
*Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.
FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
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