AIT Worldwide Logistics, Inc.
Global Customer Account Manager I
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Global Customer Account Manager I
Global Customer Accounts Manager I – AIT Worldwide Logistics
Introduction
Join us at AIT, where every day presents an opportunity to make a global impact!
We’re problem solvers, driven by curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. As trusted advisors, we go above and beyond—working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company’s continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture—join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Feel what it means when you move the world with us!®
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The Global Customer Accounts Manager I manages AIT’s company relationships with customers and businesses. This role ensures that AIT is strategically positioned to engage new clients.
Responsibilities
- Develop, lead, and manage key accounts.
- Oversee outcomes of assigned projects, including KPI reporting, customer service, routing, problem resolution (accounts receivable), vendor compliance, and customer interaction.
- Develop solutions that best address customer needs, while coordinating with other departments as needed and continuously working with clients to ensure their needs are met.
- Adhere to all government and regulatory compliance standards regarding AES, customs clearance, ITAR, screening of denied parties, and dangerous goods regulations.
- Analyze account data and provide predictions to management, assisting in the creation of MBR (Monthly Business Review) and QBR (Quarterly Business Review) data to meet or exceed global sales and client expectations.
- Review account budgets, pricing, quoting, and improve cost-effectiveness.
- Assist global sales team and offices with customer relations, issue resolution, and provide client solutions that drive additional business from assigned accounts.
- Additional duties assigned based on business demands.
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Salary Range: $71,440.00–$151,910.00 (based on geography, as well as relative knowledge, skills, abilities, and experience).
Qualifications
Education
- Bachelor’s Degree or equivalent required.
Experience
- 7+ years of relevant experience in freight forwarding operations, account management, or sales in the supply chain industry (preferred).
- 2–3 years of direct customer-facing experience (sales/account management) (preferred).
- 5+ years of experience with CargoWise, AS400, dangerous goods, and ITAR (a plus/preferred).
Skills & Abilities
- Strong understanding of air/ocean freight, imports/exports (high proficiency).
- Proficiency in MS Word, Excel, and other MS Office software (high proficiency).
- Ability to multi-task with strong attention to detail (high proficiency).
- Must be self-motivated and capable of working across multiple time zones and geographies in a virtual team (high proficiency).
- Ability to facilitate global conference calls (including after-hours) for customers/operations teams (high proficiency).
- Problem-solving, solution-oriented mindset in a fast-paced, high-volume environment (high proficiency).
- Excellent negotiation, communication, organizational, and planning skills (high proficiency).
- Strong analytical abilities, exceptional communication, and strategic/analytical thinking for business/product challenges (high proficiency).
Licenses & Certifications
- ITAR, Dangerous Goods, CargoWise certifications desired but not required upon hire.
Other Preferred Traits
- A collaborative team player with respect for teammates (a core value).
- Strong work ethic with an appreciation for ownership, independence, accountability, and autonomy.
- Growth mindset—passionate about their craft, always seeking self-improvement, open to change, and innovation.
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Core AIT Values include:
- A strong customer service focus—relationship-building is integral to our culture.
What AIT Can Offer You
In addition to competitive base compensation, potential for performance-based bonuses (dependent on position). Benefits include:
- Healthcare: Medical, prescription, HSA, flexible spending accounts, dental, vision, life, AD&D, disability, supplemental health.
- Support: Employee assistance program.
- Work-Life Balance: 401(k) retribution, tuition reimbursement, paid parental leave, pet insurance.
- Paid Time Off: 10–20 vacation days (dependent on tenure), plus 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (Veterans Day for veterans).
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarder helping businesses expand market access for raw materials, components, and finished goods.
Founded 40+ years ago, the Chicago-based supply chain solutions leader uses a consultative approach to build global partnerships across industries (aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine). Leveraging scalable technology and expertise, AIT provides flexible transportation solutions (air, ocean, ground, and rail)—on time, on budget.
Serving clients worldwide, AIT has over 150 locations in Asia, Europe, and North America, offering customs clearance, warehouse management, and white-glove services.
AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.
If unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext. 5218.
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