Job Summary

As Global Delivery Division Lead you will empower and lead a world-class division spanning multiple teams of analysts, program managers, team leads and subject matter experts that manage the onboarding of new Clearwater clients in the EMEA region.

You will interface with consulting, sales, and project management teams to develop strategy and resource plans to anticipate demand for implementation services and workforce needs. You would serve as a confident, knowledgeable and patient escalation point for high-profile inquiries from clients, Clearwater and third-party stakeholders including key decision makers and leadership. You will also be responsible for ensuring successful transfer of knowledge and responsibilities from Sales to Global Delivery and from Global Delivery to the steady-state Operations teams.

Responsibilities

• Manage a team size of 20-50 including individual contributors and other managers.
• Mitigate risks and ensure timely client implementation by participating in regularly scheduled senior and executive leadership steerco meetings with clients.
• Recruit, retain, train and motivate team members, including performance management, 1-on-1s, and facilitating learning and career growth opportunities
• Recommend changes to policies and procedures that positively impact the organization.
• Ensure client success and continued growth through regular cross-department interaction with Clearwater’s senior and executive leadership.
• Gain desired outcomes and drive continuous improvement by following and implementing metrics and governance to measure the success of projects or processes.
• Support team members in meeting schedules, resolving issues, and acting as a knowledgeable escalation point for inquiries, when required.
• Administers schedules, performance requirements, and may have budget responsibilities while also developing them.