Role Description:

This role is accountable for developing and maintaining technology solutions that strengthen compliance and operational risk management. The position focuses on delivering exceptional technology support to the wider Global Financial Crimes (GFC) team. Working closely with Global Financial Crimes leadership, the role ensures systems and processes are optimised through technology, aligned with the Compliance and Operational Risk Management (CORM) Program, Enterprise Policies, and Fraud Risk Management Standards.

Responsibilities:

• Provide onsite physical support for GFC to site all technology requirements as well as providing support for the global Non-US investigations team.
• Troubleshoot and resolve hardware and software issues for end-users.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support audio-visual equipment for meetings and events.
• Ensure network connectivity and assist with basic network troubleshooting.
• Coordinate with remote IT teams for escalated issues and system updates.
• Maintain inventory of technology equipment and manage asset tracking.
• Assist with onboarding and offboarding of employees, including device setup.
• Ensure compliance with security policies and procedures during all support activities.
• Provide timely and professional customer service to internal stakeholders.

Required Skills:

• Proven experience in IT support or a similar technical role.
• Strong knowledge of hardware, software, and networking fundamentals.
• Familiarity with Bank operating systems and common enterprise applications.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent communication and interpersonal skills for supporting end-users.
• Strong organisational skills and attention to detail.
• Ability to work independently and manage multiple priorities.
• Experience with audio-visual equipment setup and support is a plus.
• Knowledge of IT security best practices and compliance requirements.

Benefits Of Working At Bank Of America

UK

• Private healthcare for you and your family
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, and virtual GP services
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. We invite you to register your information by completing the following form https://bac.avature.net/belfast

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.