AIT Worldwide Logistics
Global Implementation Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Global Implementation Manager
Move the world with us!
AIT Worldwide Logistics is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied career? Join us and become part of the international supply chain—help us move the world!
Now taking your next career step at AIT Worldwide Logistics?
Overview
The Global Implementation Manager oversees the implementation of global logistics solutions for key customers. This role ensures seamless onboarding of new business, process standardization and operational excellence across regions.
Key objectives include collaboration with internal stakeholders such as sales, operations, IT and account management teams to deliver scalable and efficient solutions that meet customer needs.
Key functions include accountability for full-cycle implementation, maintaining documentation, leadership of cross-functional teams and part in process standardization, automation and continuous improvement.
Responsibilities
- Lead the end-to-end implementation of global customer accounts, ensuring a smooth transition from sales to operations, while retaining and strengthening customer relationships.
- Responsible for routine account servicing, including account set-up and activation services.
- Develop and maintain documentation for all implementations, including SOPs, process flows and training materials.
- Develop and execute detailed implementation plans (timelines, milestones and risk management strategies).
- Maintain customer account data and drive client retention and growth strategies.
- Coordinate with cross-functional teams across Operations, IT, Finance and Compliance to ensure requirements are met before go-live.
- Conduct training sessions for internal/external teams and customers on new processes and technology platforms.
- Establish and track KPIs and KPI matrices linked to performance metrics, project execution and customer delivery.
- Act as the primary contact point for customers during the implementation phase, ensuring expectation alignment on deliverables.
- Regional alignment to ensure standard solutions remain practical and executable.
- Lead implementation governance forums to foster accountability and clear communication.
- Analyze customer requirements to design customized logistics solutions.
- Collaborate with IT and process automation teams to optimize technology integrations (EDI/API, visibility tools, reporting) and systems.
- Develop standardized implementation frameworks applicable across industries and regions.
- Identify and implement process improvements for efficiency, cost reduction and scalability.
- Maintain strong relationships with key global account managers for seamless service and sustainable partnerships.
- Provide regular status updates to senior management on progress, risks and mitigations.
- Client-facing role to ensure professional, consultative and responsive experience.
- Adaptable global working environment with prioritised, responsive management strategies.
- Lead executive-level updates and support management where needed.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
- 5+ years experience in logistics, freight forwarding or supply chain management, with a strong preference for solution design and implementation.
- Customer-facing experience (internal and external).
- Fluent oral and written English required.
- Understanding of KPIs, SLAs, milestone activities and performance metrics.
- Advanced proficiency in project management methodologies (Agile, Waterfall, MS Project, Miro, Visio, Smartsheet).
- Ability to simplify complexity and translate requirements into actionable deliverables.
- Familiarity with logistics platforms such as CargoWise or Infor Nexus.
- Strong presentation skills with senior leadership influencing competencies.
- Ability to recognize, analyze and solve complex problems.
- Change management and process improvement initiatives experience.
- EDI/API connectivity, Transport Management Systems (TMS) awareness.
- Demonstrated project management skills (PMP, Agile or Lean Six Sigma certification strongly preferred).
- Excellent communication, negotiation and stakeholder management abilities.
- Ability to function effectively in a fast-paced, global environment with competing priorities.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About AIT Worldwide
AIT Worldwide Logistics is a leading global freight forwarder that supports corporate growth by accessing new markets for buyers and sellers worldwide. As a door-to-door supply chain solutions leader, AIT provides express and contract logistics services in 14+ countries across North America, Europe, and Asia.
Core Offerings Include:
- Customs clearance, warehouse management and white-glove services.
- Specialized market access in key industries: aerospace, automotive, consumer retail, energy, food, government, industrial, life sciences and marine.
- Global network of 150+ office locations, expert teams and scalable, user-friendly technology for high-operational efficiency.
What AIT Can Offer You
At AIT, we value your talent and growth. We provide a competitive compensation package along with the following benefits:
- Private healthcare via BUPA (medical and dental insurance) after qualifying period.
- Access to Auto Enrolment Pension Plan with 4% employee and employer contributions.
- Life Assurance valued at 2x your annual salary for financial peace of mind.
- 26 days annual leave to recharge and relax.
- Childcare vouchers to ease family responsibilities.
- Eyecare vouchers for your vision health.
- Cycle to Work Scheme to promote sustainable commuting.
- Car allowance or company car for eligible roles.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location