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Global Intake Specialist
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Do you thrive in fast-paced environments where your consultative sales skills directly impact the bottom line?
Are you fluent in Spanish and English, ready to expand our firm’s presence in the Spanish-speaking market?
Can you seamlessly manage client interactions from the first call to closing, embodying the trust and support DeChant Law is renowned for?
Do you welcome challenges, especially those that come outside the usual 9-5 hours, to ensure no lead goes unconverted?
Final question: When faced with a challenge, do you get excited or run away?
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DeChant Law is a reputable criminal defense firm based in Denver, Colorado, known for its relentless pursuit of justice and unwavering commitment to its clients. Under the experienced leadership of Reid DeChant, our firm specializes in a wide range of criminal defense matters, from DUI and drug offenses to assault and battery. We have built a profound reputation on trust, transparent communication, and tenacious defense strategies that empower our clients in their most critical times.
Our team's dedication to effective legal representation is complemented by a compassionate approach, recognizing the human element in every case. At DeChant Law, we believe in fighting for the best outcomes while ensuring that our clients feel supported and informed at each step. This philosophy extends beyond the courtroom, resonating in the way we engage with the community and foster an inclusive, supportive work culture. As an integral part of our team, you will contribute to our mission of delivering exceptional defense services with integrity and empathy.
The Intake Specialist role at DeChant Law is pivotal in transforming potential leads into committed clients. This position is focused on handling the intake process from initial contact to signing, thus playing a critical role in the growth of the firm. By bridging the gap between prospective clients and our legal services, you will ensure that individuals seeking help receive the necessary guidance and support, thus making a significant impact on our firm's effectiveness and client satisfaction.
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What You’ll Do
- Inbound Call Handling: Serve as the first point of contact by answering inbound calls and acting as both the receptionist and salesperson for the firm.
- Full-Cycle Intake: Own the process from the initial call through signing, ensuring every lead is maximized for conversion.
- Consultative Sales Execution: Use high-level consultative sales skills to build trust, conduct consultations, and guide prospective clients toward hiring the firm.
- One-Call Close: Focus on closing leads during the first call to prevent drop-offs and maximize conversion.
- Call Screening and Qualification: Determine case fit and either close the client or schedule further consultation with an attorney when needed.
- Spanish-Speaking Client Handling: Communicate with and support Spanish-speaking clients to help grow this strategic segment of the firm.
- Appointment Scheduling & Handoff: Schedule consultations on attorney calendars and ensure a smooth transition to the case management team after the client signs and pays.
- Script & Process Adherence: Follow and adapt to firm talk tracks, scripts, and intake workflows, contributing to a consistent and high-performing intake process.
- Intake-Only Focus: This role is strictly focused on intake and sales, no case management responsibilities after the client is signed.
What We’re Looking For
- Law Firm Experience: Previous intake experience in a legal setting, with a preference for criminal defense.
- Bilingual Requirement: Fluent in Spanish and English, able to communicate clearly and professionally in both languages.
- Sales Ability: Proven track record in consultative sales, particularly with a focus on one-call closes.
- Emotional Intelligence: Strong empathy and communication skills to connect with clients in emotional states.
- Adaptability: Ability to follow and adapt scripts as needed to meet the demands of different situations.
- Remote Work Readiness: Able to work independently in a remote environment, maintaining consistent productivity, reliability, and clear communication without the need for close supervision.
- Availability & Schedule Alignment: This role is designed to extend coverage beyond traditional business hours. The ideal schedule is Saturday through Wednesday, with weekday hours of 12:00 PM–8:00 PM MDT. Weekend hours may be either 12:00 PM–8:00 PM MDT or 8:00 AM–5:00 PM MDT, with some flexibility (e.g., Sunday–Thursday workdays)
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Why You Should Work Here
- Growth Opportunities: Directly contribute to the firm’s revenue and be pivotal in its expansion into new markets.
- Innovative Environment: Work closely with leadership and have a voice in refining processes and scripts.
- Autonomy and Impact: Manage your own intake cycle with the freedom to make impactful decisions.
- Leadership Exposure: Report directly to firm leaders, gaining insights and experience in strategic firm operations.
Additional Perks
- Performance-Based Bonus: Monthly bonus tied to key intake KPIs, including conversion rate, revenue signed, one-call closes, and other performance metrics as defined by the firm
- Firm-Observed Holidays: Paid time off aligned with the firm’s holiday schedule
- Sick Leave: Provided in accordance with firm policy
Join DeChant Law as an Intake Specialist and play a crucial role in shaping the future of our firm while empowering clients through critical legal challenges. If you have a passion for sales, are bilingual, and are ready to make a meaningful impact, we invite you to apply and become an integral part of our dynamic team.
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