SGS
Global Key Account Manager - Retail Solution
Ellesmere Port
Posted about 11 hours ago
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We are SGS – the world's leading testing, inspection and certification company.
We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
- To develop a strategic and durable partnership between SGS and assigned global clients, representing SGS at all levels with special attention to Director and VP level.
- To identify and develop new revenue opportunities within our client base, working closely with the SGS network and global Technical Competence Team.
- To manage the successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible.
- Responsible for the development of long-term sustainable business partnerships between SGS and our Key international clients.
- Represent the SGS network in reporting directly to our client’s senior management teams in a professional manner regarding SGS’ performance.
- Responsible for the strategic growth and development of key international clients. Develop and ensure successful implementation of a client specific Global Key Account Development Plan, matching the key drivers and needs of the client with SGS.
- Act as the primary liaison between SGS and the client’s management team at a Director or VP level in order to lead and ensure the smooth and effective management of existing programs with the global network in accordance with client KPIs.
- Supervise the deployment and enhancement of global co-operative agreements within the SGS network, ensuring that all program elements are properly deployed and monitored on an on-going basis.
- Liaise effectively with global technical teams in advance of the deployment of new projects to ensure the optimum execution structure and technical support is agreed and implemented.
- Manage the investigation and resolution/remediation processes for any client concerns or complaints or claims following appropriate escalation procedures as required.
- Identify and mitigate risk relating to poor performance and/or client expectations, with a proactive and constructive approach.
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Qualifications
- Minimum 5 years of relevant experience in B2B sales, business development, or commercial roles within services, and solutions based environments.
- Proven hunter sales background with demonstrated success in new business acquisition, building long-term client relationship, and driving upsell/cross-sell through existing clients.
- Ability to contribute and lead a global business development strategy, identifying growth opportunities and building scalable sales approaches across regions.
- Experience selling multi-service or solution-based offerings, ideally across multiple customer needs.
- Established professional network within retailers and/or consumer brands in Europe, with the ability to leverage relationships to open doors and accelerate pipeline development and establish long-term global partnership is preferred.
- Experience selling into multinational or cross-border environments, working with international stakeholders and coordinating internally across regions or service lines.
- Negotiation on Global Master Agreements/ Global Frame Agreements with Global Partner is mandatory.
- Worked in fast-paced, target-driven environments, managing multiple opportunities and priorities simultaneously.
- Experience within the TIC sector is an advantage.
- Fluent English required; additional European languages are a strong advantage.
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Additional Information
Why SGS?
- Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
- SGS university and Campus for continuous learning options.
- Multinational environment where you will work with colleagues from multiple continents.
- Benefits platform.
- Hybrid working model.
Join Us:
At SGS we believe in innovation, collaboration, and continuous improvement. We offer a supportive and inclusive work environment that encourages professional growth and personal development.
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Skills
B2B Sales
Business Development
Client Relationship Management
Negotiation
Project Management
Risk Mitigation
Technical Support
Global Partnerships
Sales Strategy
Customer Needs Analysis
Multinational Coordination
Upselling
Cross-Selling
Retail Industry Knowledge
Consumer Brands
TIC Sector Experience