FUJIFILM Biotechnologies
Global Lead, Collaboration Engineering
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Business Technology & Digital Solutions at FUJIFILM Biotechnologies
Business Technology & Digital Solutions is a rapidly growing organization driving digital transformation at FUJIFILM Biotechnologies. As part of the End User Services / Global Digital Workplace within Infrastructure & Operations (I&O), this role plays a critical part in ensuring stable, efficient, secure, and compliant Collaboration services globally.
We are seeking a highly experienced and strategic Global Lead, Collaboration Engineering to define, lead, and evolve the organization’s global collaboration platforms, standards, and services across FLBG. This role is accountable for setting the global Collaboration strategy, governing platform standards, and ensuring scalable, secure, and compliant collaboration services across all regions.
The position leads global engineering teams, defines operating models, and drives alignment with business priorities, regulatory requirements (including GxP), ITIL frameworks, and corporate standards. The successful candidate will drive enterprise-wide collaboration transformation across Microsoft 365, Teams, SharePoint, OneDrive, Mobility, telephony, AV/meeting rooms, and digital productivity platforms while ensuring an optimal end-user experience.
This is a leadership role requiring a visionary and execution-focused individual capable of scaling global collaboration services, enabling digital productivity, and ensuring operational excellence.
Principal Accountabilities (Leadership-Focused)
Collaboration Strategy & Global Governance (25%)
- Define and own the global Collaboration strategy across FLBG
- Establish global standards for:
- Microsoft 365 ecosystem (Teams, SharePoint, OneDrive)
- AV / meeting room platforms and telephony
- External collaboration & file sharing governance
- Build and govern operating models aligned with ITIL, GxP, and corporate policies
- Define KPIs, SLAs, and service maturity models
- Ensure audit readiness and regulatory compliance
Global Leadership & Organizational Development (20%)
- Lead and develop a global Collaboration organization (engineering, SMEs, vendors)
- Define capability roadmap and organizational structure
- Build a high-performance, service-oriented culture
- Act as senior escalation point for collaboration-related services
- Drive cross-functional alignment (BT&DS, Service Desk, IAM, Security, Infrastructure)
Platform Ownership & Architecture (20%)
- Own global architecture for:
- Microsoft 365 services
- Teams (collaboration + telephony)
- SharePoint Online & OneDrive
- AV, meeting rooms, conferencing technologies
- Govern platform configuration, lifecycle, and adoption
- Define standards for:
- Workspace governance (Teams lifecycle, permissions, external sharing)
- Telephony (call queues, voice policies, dial plans)
- AV room design and global standards
- Drive automation, self-service, and user enablement
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Service Experience, Adoption & Performance (15%)
- Ensure high availability and performance of collaboration services
- Define user experience metrics (adoption, CSAT, call quality, usage)
- Drive global adoption and user enablement programs
- Partner with Service Desk to improve supportability and reduce ticket volumes
- Lead proactive problem management and continuous improvement
Security, Compliance & Risk Management (10%)
- Ensure compliance with security policies and regulatory requirements (GxP)
- Govern:
- External sharing policies
- Data protection and retention
- Identity integration with Azure Entra
- Collaborate with Cybersecurity on conditional access and controls
- Ensure audit readiness for collaboration services
Vendor, Financial & Continuous Improvement (10%)
- Own vendor strategy (Microsoft, AV vendors, telephony providers)
- Manage budgets and cost optimization initiatives
- Drive continuous improvement through analytics and automation
- Provide executive-level reporting and dashboards
Education Requirements
- Bachelor’s degree in Computer Science, Business Administration, Engineering, or related field
- Master’s degree preferred (especially for global leadership roles)
Experience Requirements
- 15+ years of experience in IT, Digital Workplace, or Collaboration services
- 5+ years in global leadership roles (direct or matrix leadership)
- Proven experience owning global platforms/services (M365, Collaboration, AV, Telephony)
- Experience in highly regulated environments (GxP)
- Strong understanding of service ownership, governance, and operating models
Important positioning (aligned with your intent)
- Not required to be hands-on, but must have deep conceptual understanding of:
- Microsoft 365 ecosystem
- Teams & telephony
- SharePoint, OneDrive, file services
- AV/meeting room technologies
- Mobility & integration with endpoints
Knowledge & Skills (Leadership-Focused)
Strategic & Leadership Skills
- Define and execute global digital workplace / collaboration strategies
- Strong stakeholder management (engineers → executives)
- Organizational design and team scaling
- Financial governance and vendor management
- Data-driven decision making
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Collaboration Platform Expertise (Conceptual & Governance Level)
- Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange)
- Teams telephony and collaboration governance
- AV / meeting room ecosystems and standards
- Identity integration (Azure Entra)
- Automation and API-driven platforms (high-level understanding)
Service Management & Operations
- Strong ITIL knowledge (Incident, Problem, Change, Service Design)
- Experience defining SLAs, KPIs, and service models
- Global service delivery and support integration
Compliance & Regulatory
- Experience working in GxP/GAMP environments
- Understanding of validation, audits, and risk management
Personal Capabilities
- Strong leadership presence and communication skills
- Ability to operate in complex, global environments
- Outcome-driven and structured mindset
- Strong collaboration and influencing skills
- Service-oriented leadership with user experience focus
Location
This role can be based out of any FUJIFILM location.
Agency Note
To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.
About Us
We are part of the Fujifilm Group, and we all share the same purpose. Giving our world more smiles. We bring diverse ideas, unique capabilities, and extraordinary people together to change the world.
FUJIFILM Biotechnologies works in strategic collaboration with biopharmaceutical and biotech companies to develop and manufacture the latest in biologics, advanced therapies, and vaccines. With production facilities in the US and Europe, we give our customers everything they need to develop and commercialize treatments and therapies effectively and efficiently to make patients’ lives better.
We are driven to revolutionize the industry through our Partners for Life mindset, seeking to build global partnerships based on trust with our customers. Our global teams fully embrace our aspiration of being the leading and most trusted Partners for Life in the biopharmaceutical industry.
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