Kuehne+Nagel
Global Operational Key Account Manager - Road Logistics (m/f/d)
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It's more than a job
As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
As an Operational Key Account Manager
You take ownership of a strategic Road Logistics account with strong growth potential, ensuring seamless end-to-end operations and excellent service delivery. You build close relationships with your key customer, proactively manage their needs and resolve escalations, while identifying opportunities to further develop the account and drive long-term growth beyond the current scope. This is a hybrid role with approximately 25–30% travel, and we are open to hiring in countries with a strong Road Logistics footprint, with a preference for the UK, Poland, the Netherlands, and Austria.
How you create impact
- Act as the main point of contact at management level, building and developing a strong global customer relationship.
- Define and execute the account strategy, identifying and driving growth opportunities.
- Take full responsibility for end-to-end operational performance and service delivery.
- Lead regular performance reviews (MBRs/QBRs) and drive continuous improvement initiatives.
- Own revenue, profitability, and overall contract performance, supporting renewals and negotiations.
- Identify and implement optimization measures to enhance value and efficiency.
- Coordinate cross-functional and international teams, collaborating closely with Operations, Finance, IT, and Sales.
- Own reporting, KPIs, and financial governance, including forecasting, budgeting, performance analysis, and data-driven decision-making.
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What we would like you to bring
- At least 3 years of relevant experience in a similar role, including leadership exposure and coaching capabilities.
- Bachelor’s degree or equivalent level of experience demonstrating a similar level of thinking and working.
- Proven experience in a forwarding or road logistics environment; strong industry knowledge is required, affinity with automation is a plus.
- Strong analytical mindset with a solution-oriented and results-driven approach.
- Confident personality with the ability to influence and build relationships across stakeholders.
- Excellent communication and commercial skills, combined with a strong customer- and service-oriented mindset.
- Strong presentation skills and proficiency in MS PowerPoint and Excel.
- Fluency in English (written and spoken), a valid Category B driver’s license, and willingness to travel.
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What's in it for you
This role offers the opportunity to own and grow a strategic key account within Kuehne+Nagel, with strong visibility and impact on business performance. You’ll benefit from significant customer exposure while collaborating with advanced customer setups and learning from best practices across both internal and external environments. Combined with strong development opportunities in a global organization, this position is ideal for professionals looking to accelerate their career in Road Logistics and operational key account management.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
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