BCD Meetings & Events
Global Operations Director
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Global Operations Director
About Us
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behaviour for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion, and purpose to drive business forward.
Headquartered in Chicago, with locations in 60+ countries, our team of 2,000+ people are committed to sustainability and driving success for our customers, our business, and ourselves. Our values are at the heart of everything we do, and we look for people who want to be part of something special, can rise to our standards, and love bringing their unique perspective to the table.
While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks, and challenging work that means something.
See what life is like at BCD M&E at bcdme.com/careers.
About the Role
Step into a high-impact leadership role, supporting Financial Services clients, in a fast-paced, highly regulated, detail-oriented environment.
As Global Operations Director, you’ll:
- Guide operational teams across multiple regions
- Shape global processes
- Help deliver consistent, high-quality service
- Work closely with senior account leadership to drive solution design, service excellence, and operational performance for a complex global account
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If you’re energised by leading teams, solving challenges, and improving how work gets done, this role is built for you.
Responsibilities
You’re Good At:
- Leading global operational teams and creating clarity, consistency, and momentum across regions
- Thriving in a structured, deadline-driven Financial Services environment, where accuracy, compliance, and service quality matter
- Turning client goals into clear operational expectations, processes, and measurable outcomes
- Managing escalations, solving problems under pressure, and making smart decisions across multiple priorities
- Coaching teams, building stakeholder relationships, and driving performance through collaboration
You Might Also Have:
- Experience supporting Financial Services clients or working in a highly regulated, confidentiality-focused environment
- A track record of improving processes, standardising ways of working, and driving efficiency across global teams
- Experience supporting global accounts and multinational operational programmes
- Strong cross-cultural communication skills and confidence working with stakeholders across regions
- Exposure to forecasting commercials, account performance, or P&L support
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Requirements
- Full-time role with the flexibility to adjust working hours to reflect the global nature of your team
- Hybrid-based with some days in our London office being a requirement
- Occasional travel may be required
The Perks
Flexible Working
- A flexible working environment supports you to work where and when you need to.
Room to Grow
- Opportunity for individuals to drive growth, with learning and development built into every role.
Everyone Has a Voice
- We thrive on conversations that spark curiosity, empathy, and inclusivity—every voice is heard, considered, and respected.
Make Your Move
- The diversity of roles across BCD M&E’s global locations offers opportunities for career advancement and new adventures.
Comprehensive Support
- Extensive benefits, including:
- Comprehensive healthcare
- Retirement plans
- Continuing education support
- Diverse work locations
- Travel and hotel discounts
- Volunteer and sustainability opportunities
- Employee recognition programme
Positive Culture
- Our leaders lead with positivity, believe in our people, and trust individuals to do the right thing. Support is always available, both big and small.
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Jessica, London
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