Saur Europe
Global Quality Manager (Mobile Water Solutions)
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About Us
With over 25 years of experience, NSI Mobile Water Solutions, part of Nijhuis Saur Industries (Saur Group), is a leading provider of temporary water and wastewater treatment services. We offer an alternative to fixed plants to help customers maintain continuity of supply to core operations and minimize downtime in a wide range of situations 24/7, 365 days a year.
At NSI Mobile Water Solutions, we believe in “Professionalism, Communication, Teamwork, External Focus, and Service Excellence”.
Role Overview
We are looking for a strategic and hands-on Global Quality Manager to strengthen our Operations team.
Responsibilities
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Quality Management System (QMS)
- Design, develop, and deploy a robust and scalable QMS aligned with company processes, business strategy, NSI QMS requirements, and applicable local regulations and customer expectations.
- Act as the global owner and guardian of the QMS, ensuring ongoing effectiveness, consistency, and governance across regions and functions.
- Personally drive the definition and documentation of core quality and operational processes, working hands-on with process owners to capture best practices and translate them into clear, usable standards.
- Drive global process harmonization and standardization to support efficiency, compliance, and scalability of the business.
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Performance Monitoring & Continuous Improvement
- Define, monitor, and analyze quality-related KPIs to assess process performance against company objectives and standards.
- Translate performance insights into concrete, actionable improvement initiatives, facilitating working sessions and improvement workshops with operational teams.
- Identify deviations, risks, and opportunities through data-driven analysis and direct engagement with the business.
- Pilot corrective, preventive, and improvement actions, tracking their effectiveness and adjusting actions as needed to ensure sustainable results.
- Actively apply quality tools, lean methodologies, and structured problem-solving techniques to improve service quality and operational performance.
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Customer Quality & Claims Management
- Actively lead and govern the customer claim management process, from intake to closure, ensuring timely handling, structured root-cause analysis, and effective corrective and preventive actions.
- Actively chair or facilitate claim review and problem-solving meetings, ensuring cross-functional alignment and ownership of actions.
- Ensure learning from claims is systematically captured and translated into process improvements, standard updates, and preventive measures.
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Documentation & Process Support
- Take direct responsibility for the creation, writing, review, and maintenance of quality documentation, including procedures, work instructions, process maps, and quality templates, in close collaboration with process owner.
- Establish and maintain a structured document management system ensuring control, traceability, accessibility, and compliance.
- Develop standard documentation formats and templates to ensure clarity, consistency, and usability across regions.
- Actively support operational teams by explaining, clarifying, and evolving quality standards and documented processes based on real operational feedback.
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Governance & Business Enablement
- Act as the custodian of quality standards, ensuring consistent interpretation, application, and continuous enhancement across regions.
- Prepare, support, and actively participate in internal, customer, and third-party audits, including follow-up on findings and implementation of corrective actions.
- Partner closely with all MWS Departments and entities, NSI and SAUR to embed quality throughout the value chain.
- While maintaining separation of responsibilities and duties, closely work, coordinate, and support (when needed) the Health Safety and Environment (HSE) activities and Manager.
- Serve as a hands-on quality reference for the organization, supporting teams in applying standards pragmatically rather than theoretically.
- Own and maintain the company’s ISO 9001 certification, including preparation for and coordination of external audits and ensuring timely closure of audit findings and non-conformities.
- Ensure the QMS remains compliant with ISO 9001 requirements and is continuously updated to reflect business, regulatory, and operational changes.
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Requirements
- Bachelor’s or master’s degree in engineering, industrial engineering, business administration, or a related field.
- 8+ years of experience in global Quality System Management (QMS), Quality, Business Process Management (BPM), Operational Excellence, or Continuous Improvement roles, preferably in industrial or water-related sectors, rental, or the Automotive industry.
- Experience with corporate QMS, ISO 9001/14001/45001 standards, local compliance, and audit requirements.
- Experience in process documentation, KPI development, and implementation.
- Familiarity with process modeling tools and enterprise systems (ERP, Autodesk, Workday, etc.).
- Lean Six Sigma Black Belt certification or equivalent and/or ISO Lead Auditor certification is preferred.
- Experience working in a global, matrixed organization with cross-functional and regional teams.
- Experience with automotive quality tools (such as 8D problem solving) is a plus.
- Strong coaching, influencing, and interpersonal skills with the ability to combine strategic thinking with hands-on execution.
- Fluent in English; additional European languages are an advantage.
- Possess a valid Driver’s License to drive in the region.
Why Join Us?
- Build and shape a global system from the ground up.
- High-impact transformation role with strong visibility.
- Work closely with leadership and international teams.
- Play a key role in operational excellence and continuous improvement.
Additional Information
This job description represents only the primary areas of responsibility; specific position assignments will vary depending on the needs of the department. Performs other duties of similar nature and level assigned.
To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
Note: We intend to find our new colleagues ourselves, therefore agency support is not required. Any Profiles and resumes sent unsolicited by agencies, even if sent directly to a hiring manager, will be treated as direct applications from the candidate.
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