Turner & Townsend
Global Recruitment Operations Administrator (12-month FTC)
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Global Recruitment Operations Administrator (12-month FTC)
Global Recruitment Operations Administrator
Company Description
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with clients across real estate, infrastructure, energy and natural resources, we transform together, delivering outcomes that improve people’s lives.
By fostering strong partnerships, we enable the world’s most impactful projects and programmes. We address challenges head-on and turn complexity into success.
Our capabilities include:
- Programme, project, cost, asset and commercial management
- Controls and performance
- Procurement and supply chain
- Net zero and digital solutions
Turner & Townsend is jointly owned by CBRE Group, Inc.—the world’s largest commercial real estate firm—and partners, making us the premier provider of programme, project and cost management services globally.
Job Description
We’re hiring a detail-oriented and technically curious Global Recruitment Operations Administrator to help optimise and shape our hiring processes globally, using SmartRecruiters as our Applicant Tracking System.
This is a 12-month fixed-term contract role.
In this position, you’ll:
- Play a key role in configuring and enhancing SmartRecruiters, ensuring our global hiring workflows, templates, integrations, and approval processes are scalable, consistent, and compliant.
- Work closely with the Global Talent Acquisition team to deliver an exceptional hiring experience for both candidates and staff.
This is an exciting time to join as we’re transforming our recruitment systems:
- Moving end-to-end hiring processes and approvals fully online
- Introducing new integrations to strengthen our tech ecosystem
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You’ll be at the heart of this change, testing new features, deploying updates, and improving the system’s ability to support business growth effectively.
If this appeals to you—balancing technical expertise with process innovation in a global organisation—we’d love for you to apply.
Key Responsibilities
Support & Troubleshooting
- Resolve system issues, workflow failures, and configuration errors for global TA teams.
- Assist in regional training programs and develop best-practice documentation for recruiters and hiring managers.
- Collaborate with SmartRecruiters Support and Customer Success on complex escalations and system improvements.
System Configuration
- Master global system settings, hiring processes, job templates, user roles, permissions, and custom fields.
- Configure and maintain templates, merge fields, approval workflows, and country-specific offer formats.
- Support integrations with:
- Background checks
- Assessments
- HRIS systems
- Onboarding tools
- Job boards
- Ensure consistent data structures, field configurations, and picklists for usability.
System Optimisation
- Identify opportunities to streamline and automate processes, reducing manual effort.
- Support system reporting to ensure regional teams have required access to data.
- Test and assist in deploying new features, configuration changes, and system updates.
- Stay updated with ATS platform updates, industry trends, and best practices.
Qualifications, Skills & Experience
- Hands-on experience in administering a HR or recruitment system—preferably in a global environment (while SmartRecruiters familiarity is beneficial, it is not essential).
- Strong analytical and problem-solving skills with a willingness to troubleshoot and improve.
- Knowledge of HRIS integrations and data flows is a plus.
- Excellent communication skills, with the ability to train and support non-technical users.
- Experience working in project-based environments, including change management processes.
- Ability to prioritise multiple tasks in a fast-paced, evolving environment.
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Additional Information
We’re shaped by our Purpose and Values. At Turner & Townsend, we foster a culture where:
- Everyone can make change happen and contribute to a better world.
- We champion our people, ensuring they thrive both professionally and personally.
- A healthy, flexible, and productive work environment supports a healthy work-life balance.
- We are an equal opportunity employer, celebrating diversity and fostering an inclusive culture.
- We actively encourage applications from underrepresented groups.
For more details about our organisation, visit www.turnerandtownsend.com/.
Disclaimer: Turner & Townsend does not accept payment of any kind from candidates. No legitimate recruitment agency will request fees, and all CVs submitted cannot be subject to third-party payment.
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Note: Responsibilities may include SOX control duties, where applicable.
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