Training & Adoption

• Design and deliver clear training materials (documentation, guides, workshops) to assist distributed teams.
• Coach SDRs on toolset effectiveness, ensuring consistent execution across global regions.
• Streamline onboarding processes to shorten ramp-up time for new teammates.

Cross-Functional Collaboration

• Partner with tech enablement, localisation, and sales leadership to evaluate inbound/outbound motions’ efficiency.
• Synthesise feedback into playbook updates and process guides shared via GitLab/Git-based docs.
• Work asynchronously with a global SDO team (spanning time zones), relying on documentation-driven execution.

What You’ll Bring

Essential Qualifications

• Proven experience with modern sales/marketing tech stacks, including:
  • Outreach (direct process improvement roles required).
  • Salesforce configuration, reporting, or analytical experience.
  • ZoomInfo, Demandbase, or AI-enhanced LinkedIn Sales Navigator.
• Strong operational mindset: proficiency in analysing tool adoption rates, using metrics to drive corrections, and documenting workflows.
• Data quality focus: Ability to identify discrepancies, clean datasets, and propose solutions (e.g., deduplication strategies).
• Technical adaptability: Experience with GitLab/Git consolidation and version control (or transferable experience from similar systems).
• Grow-your-own attitude: Completing training via GitLab’s Growth and Development Fund as needed (e.g., masterclasses, certifications).

Soft Skills & Cultural Fit

• Thrives in Remote-Global environments, valuing asynchronous communication (collaborative writing, shared docs).
• Champion learner-centric facilitation: Can simplify complex systems into actionable training for global audiences.
• Problem-seeker: Skilled at ruthless troubleshooting (e.g., tracing data pipeline inefficiencies) and distilling findings quickly.
• Empowerment-first approach: Collaborates to lift others’ productivity, supporting SDRs to perform at enterprise scale.

What You’ll Experience at GitLab

Culture & Growth

• A fast-moving, values-driven culture rooted in transparency, accountability, and psychological safety.
• Join a high-performing ops team that operates at scale, iterates ruthlessly, and champion innovation.
• Access to Git (Version Control), web sessions, and hands-on technical support to enhance your skillset iteratively.

Well-Being & Development

• Equity-compensated roles: Participate in Employee Stock Purchase Plans (ESPP).
• 100% flexible PTO: Annual performance-based bounties (e.g., Growth and Development Fund contributions).
• Community & belonging: Team Member Resource Groups focused on diversity, inclusion, and shared interests.
• Gamified learning: Courses, mentoring, and external certifications reimbursed under GitLab’s learning prompts.

About the SDO Team

GitLab’s Global Sales Development Operations (SDO) team ensures local execution aligns with global standards. We make critical tech/process decisions from rollout through iterations:

• Deepen visibility on global lead velocity and enablement.
• Continuously improve workflows, metrics, and handoffs linking SDRs to sales teams.

Work style:

• Git root-documentation: All processes and rules of engagement publicised in collaborative repos.
• Asynchronous collaboration ( spindlered PR reviews on internal wiki).
• Success measured by automation wins proven by outcomes—not clocked hours.

Note: We value candid pleasure in challenging edge cases and are as excited for team members who slot most existing requirements as those who come from less traditional backgrounds but share our tackled the Route to Branch Core (REBC) willingness to iterate early, solve simple problems, and solicit feedback as freely as they give it.

Apple does not accompany this application’s specific role requirements. If you align with this purpose, we invite impacted interest from underrepresented applicants in tech and ally role opportunities beyond technical experience or specific skill-set pyramids.