Rapport Guest Services
Global Services Coordinator
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Global Services Coordinator
The Global Services Coordinator supports Events, Front of House, Service Desk, and Facilities functions across multiple sites. The role works closely with local and global stakeholders to ensure seamless service delivery, maintain high operational standards, and support efficient booking and reporting processes.
This role supports teams across various sites, focusing on coordinating bookings, supporting back-of-house operations, and ensuring the smooth delivery of services. The Global Services Coordinator plays a key role in managing systems, maintaining data accuracy, and supporting operational processes aligned with business needs.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 8 AM and 7 PM, with flexibility as per business needs)
Salary: £33,456 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
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Main Responsibilities
- Provide operational and administrative support to Events and related functions.
- Coordinate global events and ensure accuracy across systems.
- Support Back of House operations, including event coordination and logistics.
- Maintain and update booking systems ensuring data accuracy.
- Identify and resolve discrepancies, conflicts, and operational issues.
- Support reporting, MI packs, and performance tracking.
- Assist with system updates, changes, and stakeholder communication.
- Collaborate with global teams to ensure consistency and best practice.
- Maintain documentation, processes, and operational records.
- Support continuous improvement of booking systems and service delivery.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Proven experience in reservations, event planning, or coordination.
- Proficient in business administration.
- Strong organisational and time-management skills with the ability to handle multiple events simultaneously.
- Ideally have experience using event management software programs.
- Ability to work both independently and in a team environment.
- Excellent interpersonal skills on all levels.
- Flexibility to work non-standard hours as required by event schedules.
- Strong time management skills.
- Strong Microsoft Office skills.
- High level of attention to detail.
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About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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