Go! Retail Group
Go! Store Manager
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Go! Store Manager
Store Manager
FLSA: Hourly Reports to: Director of Retail Sales
About Go! Retail Group
Based in Austin, Texas, Go! Retail Group is a retailer committed to innovation, operations, and community. The group encompasses:
- Go! Stores
- Attic Salt Stores
- Toys”R”Us Flagship
- Calendars.com
- Snoozimals
- Tiny Headed Kingdom
We are the leading calendar, games, and toys retailer across the US, operating:
- 200+ year-round stores
- 600+ seasonal stores (malls, outlets, shopping/lifestyle centres)
- Two large distribution centres
- 3PL (third-party logistics) services
With a workforce rooted in 10+ years of collective experience, we prioritise stability, integrity, and joyful work. Visit www.goretailgroup.com for more.
Our Values
We operate with heart as a family-owned business, guided by:
- Innovation & Collaboration: Teamwork to bring ideas to life
- Integrity & Transparency: Upholding standards in everything we do
- Community: Cultivating support in a diverse, flexible workplace
- Fun: Driving joy for customers—and making the journey enjoyable
Overview
The Store Manager will lead day-to-day operations, driving sales performance, customer satisfaction, and store efficiency. Key responsibilities include:
- Setting sales targets
- Training staff in retail best practices
- Resolving customer/compliance issues
- Ensuring operational excellence (inventory, merchandising, health & safety)
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Essential Functions
Leadership
- Foster team morale by recognising high performance, sales achievements, and detail orientation
- Assign financial goals and regular performance metrics
- Conduct performance-based evaluations
- Address staff/customer complaints or grievances
- Set a professional performance benchmark for all employees
Retail Sales
- Hit quarterly sales targets through coaching, training, and motivation
- Collaborate with Area Sales Manager and consumer marketing teams
- Implement promotions to drive revenue
- Prioritise customer satisfaction and guest experience
- Adhere to merchandising standards and create a high-energy sales floor
Staff Management
- Recruit and onboard a high-performing team
- Train on customer service standards
- Manage payroll, schedules, and budgeting
- Work with HR on employee relations, disciplinary actions, and terminations
Store Operations
- Conduct daily bank deposits
- Oversee inventory, loss prevention, and store maintenance
- Ensure compliance with health & safety regulations and mall guidelines
- Open/closes stores adhering to operational protocols
- Collect customer emails for marketing engagement
Requirements
Qualifications
✅ 1+ year of retail management/sales experience with proven success ✅ Ability to drive sales growth ✅ Strong problem-solving and customer focus ✅ Excellent organisation, leadership, and communication skills
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Technical Competencies:
- POS system proficiency
- Microsoft Office (spreadsheets, emails)
- Basic math and financial tracking
Soft Skills:
- Self-motivation and optimism
- Solution-oriented mindset
- Adaptability in fast-paced retail environments
Physical Demands & Work Environment
- Lifting/carrying up to 30 lbs, standing/walking for long periods
- Close/far vision, hearing, and hand dexterity required
- Shift work, weekends/evenings as needed
Reasonable accommodations provided for disabilities.
Job Details
📅 Employment Type: Full-Time 💰 Pay Rate: See HR/Payroll policies 📅 Deadline: Open until filled (Encourage early applications)
Schedule Flexibility: ✔ Weekends (as required) ✔ Evenings
Benefits
🏥 Medical, Dental, Vision 🛡️ Life Insurance 👩🏽💼 Disability (ST & LT) 🤝 Employee Assistance Program 💳 Staff Discount ⏰ Paid Time Off & Floating Holidays (including Birthday Day Off) 👶 Paid Maternity Leave 💰 401(k) retirement savings
Equal Opportunity Employer
Go! Retail Group is committed to diversity and inclusion, leveraging experience and talent without discrimination. All qualified candidates will receive equitable consideration regardless of:
- Race
- Gender
- Age
- Military/vet status
- Religious affiliation
- Sexual orientation
This description is not exhaustive; roles may evolve for business needs while remaining consistent with core expectations.
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