• Build and issue retail and operations staff rosters to cover the operation appropriately.
• To be responsible for the presentation of rental assets and golf practice facilities and ensure that these are being upsold effectively both prior to, and during, visits.
• To be responsible for the presentation of the Professional shop.
• To ensure check-in runs efficiently and effectively.
• To manage the tee sheet ensuring maximum utilisation.
• Monitor stock levels, and working with the Director of Golf, ensure that items are priced appropriately and orders are placed to ensure optimum stock levels.
• Develop and oversee a profitable merchandise strategy for the Pro shop that is consistent with the Royal Norwich brand and visitor demographics.
• Liaise with the Golf and Leisure Sales Manager to be aware of new joiners and ensure that their post-show-round experience of Royal Norwich is welcoming and engaging.
• Take ownership of the Member programming including tournaments, matches, and events.
• Ensure that calendars and schedules are kept up to date and accurate.
• Enhance Member engagement, grow revenues, satisfaction and retention through the delivery of innovative programs, events and services.
• To continuously review and assist in the development of standard operating procedures for each area of the golf business to ensure maximum Member and Visitor satisfaction.
• Through visibility and presence, foster positive relationships with all Members, their guests and key stakeholders, ensuring exceptional service and personalised attention to their needs.
• Manage the Outdoor Golf Services requirements to organise daily operations.
• Ensure that visiting groups have a seamless experience and, working with the Golf Administrator, that all necessary information and processes are completed prior to their visit.
• Ensure that golf days and member tournaments are run professionally and that information and any requirements are shared via events sheets with other departments.
• Undertake data management duties such as data input, database management, file management and record keeping.
• Provide reports as required.
• Ensure that complaints are dealt with pleasantly, are recorded, and reported.
• Actively seek feedback from members, guests, and visitors.

Other

• Deputises for the DoG in his absence.
• Performs other related tasks as assigned by management.
• Complies with Royal Norwich policies and procedures.
• Working hours as required to do your job but normally not less than your contracted hours.
• Work flexibly to include working at different times of day, including weekends.

Benefits:

• Company pension
• Employee discount
• Free parking
• Gym membership
• On-site gym
• On-site parking

Work authorisation:

United Kingdom (required)

Work Location:

In person / On-site