Fairmont Hotels & Resorts
Golf Services Supervisor
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Golf Services Supervisor
Golf Services Team Leader – Luxury Resort Hospitality
Company Description
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort blends Fairmont’s world-renowned elegance with local heritage. Known for unparalleled service, it offers:
- Exceptional dining
- World-class spa experiences
- Outstanding leisure facilities
Every guest stays for relaxation, celebration, or business—a commitment to 5-star luxury hospitality and unforgettable moments.
Your Purpose
You will:
- Manage golf services, including training, team leadership, and financial responsibility
- Drive sales, guest satisfaction, and adherence to brand standards (SOPs)
- Ensure operational excellence across all facets of golf services
Key Responsibilities
Operational & Financial Leadership
- Support sales initiatives, promotions, and team incentives
- Collaborate with marketing teams to update golf-related promotions
- Track and report departmental budgets and revenue targets
- Implement a commercial approach to daily operations, maximising income
- Identify opportunities to improve service quality, introduce innovation, and enhance guest experience
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Quality & Compliance
- Ensure all Golf Services strictly follow Fairmont’s Standard Operating Procedures (SOPs)
- Monitor and boost guest satisfaction scores
- Lead by example—delivering exceptional guest journeys, set the tone for the team
Team Development & Culture
- Provide mentorship and train junior staff
- Foster team culture through support, collaboration, and development
- Contribute to succession planning
- Attend weekly Resort Operations Meetings (where possible)
Requirements
Experience & Skills
- 1–2 years in golf operations or guest-facing leisure services within a luxury resort (preferred)
- Exceptional communication and customer service skills
- Strong leadership and organisational abilities
- Proficiency with PMS, booking systems, Microsoft Office
- Ability to work outdoors and manage duties with physical demands
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Preferred Qualifications
- Knowledge of golf etiquette, products, and services
- First Aid Certification (preferred)
Benefits & Perks
Our gift to you:
Holiday & Discounts
- 28 days of holiday, including public holidays
- Exclusive on-site and external discounts:
- Fairmont Cheshire, The Mere (Spa & Golf discounts included)
- Fairmont, Raffles, and Accor Hotels (friends & family rates available)
- 20% off food & beverage in on-site restaurants
- Colleague restaurant access
Financial & Wellbeing Benefits
- Competitive salary and benefits, including a pension scheme
- 1-5 day service awards based on tenure
- Special rates for work/unwork-related travel (Fairmont & worldwide Accor hotels)
Development & Culture
- Training and career development opportunities
- "The Mere Team" culture—unique, driven by passion and extraordinary talent
- The chance to work with a team of standout individuals
Ready to join a glacial team revolutionising guest experiences? Apply today!
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