Serco Plc
Governance and Performance Administrator
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Governance and Performance Administrator
Governance and Performance Administrator
Location: HMP Thameside, Greater London SE28 0FJ Salary: £32,476 per annum plus Serco benefits (including London weighting) Schedule: 40 hours per week, Monday – Friday, 8am – 4.30pm
Ready to impact a better future?
As a Governance and Performance Administrator in our Thameside team, you’ll play a pivotal role in supporting the effective delivery of governance, performance, and compliance activities at HMP Thameside. Reporting to the Governance and Performance Manager, this role focuses on maintaining administrative systems, ensuring adherence to contractual and regulatory requirements, and contributing to high performance standards for both internal and external stakeholders.
What You’ll Do
- Provide administrative support to the Governance and Performance function, ensuring accurate and timely record-keeping.
- Collate, maintain, and report on performance data, audits, incidents, complaints, correspondence, and compliance activities.
- Produce reports and respond to information requests within agreed deadlines.
- Support external inspections and audits, including those conducted by the HM Inspectorate of Prisons (HMIP).
- Liaise effectively with internal teams (e.g., NOMS) and external stakeholders, including the IMB, MQPL, and other regulatory bodies.
- Ensure compliance with Serco policies, Ministry of Justice requirements, and relevant legislation.
- Promote equity, diversity, inclusion, and professionalism across all functions.
Does This Sound Like You?
Looking for a role that combines administrative excellence with impact? We’re looking for candidates who bring the following:
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- Strong organisational and time-management skills, with an ability to prioritise effectively in a fast-paced environment.
- Excellent communication and interpersonal skills, including the ability to engage across diverse teams.
- High attention to detail combined with strong problem-solving abilities.
- A professional approach, resilience, and teamwork, enriching a collaborative work environment.
- Commitment to integrity, confidentiality, and adherence to Serco’s Code of Conduct.
- Ability to work effectively in a diverse and inclusion-focused environment.
Vetting and Checks
This role requires enhanced security clearance, including:
- Enhanced DBS check (covering spent and unspent convictions, as well as relevant police information).
- Compliance with the Rehabilitation of Offenders Act (England & Wales).
- An Occupational Health Questionnaire to ensure the role is suitable for you.
Development: Grow With Us
Serco invests in its employees’ growth and provides opportunities to thrive in a supportive culture. Some benefits include:
- Pension: Up to 6% contributory pension scheme.
- Training and development:
- Access to over 1,100 internal courses.
- Funding for qualifications and apprenticeships, including:
- Level 3 Team Leader apprenticeship,
- Level 5 Operations Manager apprenticeship.
- Mentoring opportunities.
- Internal promotion opportunities with a clear progression roadmap.
- Health and wellbeing support:
- Employee Assistance Programme.
- Access to Bupa Anytime HealthLine.
- Wellbeing app visitations.
- 30% discount at Serco-managed leisure centres.
- 24/7 access to Serco’s virtual GP service.
- Discounts: Perks across 1,000+ retailers (e.g., food, clothing, travel, entertainment).
- Charity: Paid volunteering day, tax-free Payroll Giving, or donation of ponds to Serco People Fund.
- Employee networks: Dedicated councils for inclusion, covering:
- LGBTQIA+ employees,
- Women & carers,
- Veterans,
- People with disabilities (VARIES-E scheme),
- Cultural heritage or backgrounds.
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Who We Are: Our Purpose and Values
At Serco, we’re a global team of 50,000+ employees, working across sectors like Justice, Healthcare, Defence, Transport, and Citizen Services to enhance essential public offerings. Our shared principles of Trust, Care, Innovation, and Pride drive the meaningful impact we deliver daily.
Our commitment to equity and inclusion: Serco embeds diversity at the core of recruitment and culture:
- Disability Confident Standard (commited) leader with ambitious progression goals.
- Recognised as Top Great British Employer of Veterans 2026.
- Gold Inclusive Employer Standard (REE7) holder.
Inclusive recruitment priorities: Serco guarantees an interview to applicants from the following who meet minimum job criteria:
- Jobseekers with disabilities/impairments, veterans, or those with community-based convictions; simply opt in during the application process under our Guaranteed Interview Scheme.
Support available: For assistance with your application or questions, contact us at recruitmentuk@serco.com.
Want to join our team? Apply now at justicejobs and make an impact.
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