Serco
Governance and Performance Administrator
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Governance and Performance Administrator
Governance and Performance Administrator
Location: HMP Thameside, Greater London, SE28 0FJ
Salary: £32,476 per annum plus Serco benefits (including London weighting)
Schedule: 40 hours per week, Monday – Friday, 8am – 4.30pm
Ready to impact a better future?
As a Governance and Performance Administrator in our Thameside team, you’ll support the effective delivery of governance, performance, and compliance activities at HMP Thameside. The role supports the Governance and Performance Manager by maintaining administrative systems, ensuring compliance with contractual and regulatory requirements, and contributing to high-performance standards across internal and external stakeholders.
What You’ll Do as a Governance and Performance Administrator
- Provide administrative support to the Governance and Performance function, ensuring accurate and timely record-keeping.
- Collate, maintain, and report on performance data, audits, incidents, complaints, correspondence, and compliance activities.
- Produce reports and respond to information requests within agreed timescales.
- Support external inspections and audits, including HM Inspectorate of Prisons (HMIP).
- Liaise effectively with internal teams and external stakeholders, including NOMS, IMB, and MQPL.
- Ensure compliance with Serco policies, Ministry of Justice requirements, and relevant legislation.
- Promote equality, diversity, and professionalism in all areas of work.
Key Requirements
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This role demands:
- Strong organisational and time-management skills, with the ability to prioritise effectively.
- Excellent communication and interpersonal skills.
- High attention to detail and problem-solving ability.
- A professional, approachable, and resilient demeanour, with a strong team ethic.
- Commitment to integrity, confidentiality, and adherence to the Serco Code of Conduct.
- The ability to work effectively in a diverse environment.
Vetting and Checks
An **Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and relevant police information, in line with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to support your role.
Career Growth with Serco
Joining Serco means being part of one of the top 1% international employers, offering:
Development Opportunities
- Pension: Up to 6% contribution to the pension scheme.
- Training and qualifications: Access over 1,100 internal courses and funding for:
- Level 3 Team Leader (apprenticeship)
- Level 5 Operations Manager (apprenticeship)
- Mentoring, internal progression, and tailored support.
Health and Wellbeing
- Employee Assistance Programme
- Bupa Anytime HealthLine
- Wellbeing app
- 24/7 virtual GP access
- 30% discount on leisure activities in Serco-managed centres
Perks and Discounts
- Discounts across c. 1,000 retailers, including food, travel, entertainment, and clothing.
- Paid volunteering day
- Tax-free charitable giving via Payroll Giving Scheme or monthly penny donations to Serco People Fund Charity
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Employee Inclusion Networks
Support groups for:
- LGBTQIA+ employees
- Women
- Parents and carers
- People with disabilities
- Veterans
- Diverse cultural backgrounds
About Serco
At Serco, we believe everyone’s role makes a real difference by delivering essential public services across Defence, Transport, Justice, Immigration, Healthcare, Leisure, and Citizen Services—employing 50,000+ people globally. Guided by our values of Trust, Care, Innovation, and Pride, our team works daily to make an impact.
Inclusive Recruitment Commitment
Serco is committed to equal opportunities and inclusivity, proudly recognised as:
- A Disability Confident Leader
- Top Great British Employer of Veterans 2026
- A Gold Inclusive Employer Standard holder
Flexible and hybrid working is offered where possible, with reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Schemes
Applicants with disabilities, veterans, or convictions who meet the minimum criteria are guaranteed an interview. Please indicate your preferred scheme on the application form.
For support with your application, contact recruitmentuk@serco.com.
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