HGS
Government Services - Part Time Customer Advisor
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About HGS
HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.
About the Role
Are you ready to start a rewarding career as a Customer Service Advisor? Join our team and play a vital role in providing essential support to individuals and businesses across the UK on one of our contracts. As the first point of contact, you will use your excellent communication skills to handle enquiries via phone, email, and webchat—delivering clear, accurate information and a consistently positive customer experience. Whether you are experienced in customer service or eager to build a meaningful career, this is a fantastic opportunity to make a real difference in a supportive and inclusive environment. With full training, ongoing development, and a strong focus on work-life balance, you will be fully supported as you grow and thrive in this impactful role.
Kickstart your customer service career with HGS in this remote, part time, permanent role. Flexible start dates available.
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HGS Champions a Coaching Culture
HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Why Choose Us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Benefits
- Fortnightly paid salary, to be confirmed- plus overtime opportunities.
- Refer-A-Friend bonuses
- Employee assistance programs
- 28 days holiday pro rata, inclusive of bank holidays
- Development opportunities
- People-focused environment where you’ll make lifetime connections and friendships
- Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.
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What We Are Looking For
We’re looking for confident individuals with strong IT skills, including Microsoft Office and web-based platforms. You’ll explain complex financial information clearly, use your numerical and analytical skills to interpret data, and follow strict procedures while maintaining confidentiality. Adaptability and quick learning are essential in this fast-changing environment. Join us to develop your skills and make a real impact.
Requirements
- Customer Service/Contact Centre experience with complaint management skills
- Positive attitude with excellent verbal and written communication across multiple channels
- Detail-focused with basic maths, problem-solving skills, and resilience under pressure
Shift Pattern
You must be able to complete Full Time Training for the first 3 - 4 weeks - Monday - Friday 9am - 5.30pm
Part Time Shifts will be
- Monday to Wednesday 9am - 5.30pm
- Monday, Tuesday and Thursday 9am - 5.30pm
- Monday - Friday 9am - 1pm
Equal Opportunity Employer
HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.
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