HCA Healthcare
GP/Health Centre Private Patient Coordinator
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GP/Health Centre Private Patient Coordinator
Location: London, Multi-Site (Float Position), Prestigious Private Patient GP & Health Clinics
Hours: Full-time (Monday to Friday)
Shifts: Rotating early and late shifts between 7:30am and 7:30pm
Contract Type: Permanent, Full-time (37.5 hours per week), Float Role up to 3 sites rotation
Salary: Grade 4, £32,792–£34,614 depending on experience, plus a wide range of benefits, including private medical insurance
Benefits: Private Medical Healthcare Insurance for you and your family, including hospital, GP and dental. Private Pension and more see below.
HCA Healthcare UK Primary Care Division owns and operates a large network of private GP practices and health centres. We are actively recruiting for three newly created positions to help our practices thrive while putting the patient experience first.
We have three exciting opportunities for professional and enthusiastic GP Patient Coordinators to provide administrative support to our clinical teams, ensuring patients are kept informed about their appointments, billing, referrals, diagnostics, and ongoing care plans.
These newly created roles are varied and people-focused. You will work as part of a friendly, collaborative team, supporting both patients and clinicians to deliver exceptional care across up to three different sites, as required.
The role combines front-of-house reception, clinical coordination, medical secretarial support, and administrative excellence to ensure every patient receives a seamless, five-star experience and exceptional service.
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Many of our senior colleagues began their careers in this role and progressed into leadership, practice management, and patient services positions. We provide mentorship and development opportunities to help you grow and achieve your career goals.
Key Responsibilities
- Welcome patients and provide front-of-house reception services, ensuring a smooth and professional experience throughout their visit.
- Manage patient enquiries via telephone, email, and in person with efficiency, professionalism, and empathy.
- Maintain patient records and databases accurately and confidentially.
- Support GPs with clinical notes, referrals, and correspondence.
- Process invoices and patient billing accurately.
- Assist in preparing and delivering health screening reports.
- Liaise with consultants, hospitals, and insurers to coordinate patient care.
- Uphold the highest standards of professionalism, confidentiality, and customer service.
What You Will Bring
- Previous receptionist or front-of-house experience in a corporate or healthcare environment; private patient experience is highly desirable.
- Excellent customer service and communication skills, both in person and via telephone and email.
- Strong administrative, medical secretarial, and organisational skills with exceptional attention to detail.
- Confidence working independently in a fast-paced, professional environment.
- Proficiency in Microsoft Office and general IT systems (full training will be provided on our internal systems).
- Ability to multitask, prioritise effectively, and remain calm under pressure.
- A collaborative team player with a polished and professional approach.
- Flexibility to work early and late shifts.
- A genuine commitment to HCA Healthcare UK's values of care, integrity, excellence, and teamwork.
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Why HCA Healthcare UK?
HCA Healthcare UK owns and operates hospitals, GP practices, diagnostic and urgent care centres, and specialist clinics, providing world-class private healthcare across the UK.
Part of the global HCA Healthcare network headquartered in Nashville, Tennessee, HCA has been a trusted leader in healthcare since 1968. We specialise in complex care, offering advanced diagnostics, surgery, cancer treatment, maternity services, and outpatient care, supported by physiotherapy, imaging, and rehabilitation services.
Joining HCA Healthcare UK means becoming part of a trusted and pioneering organisation that values professional growth, clinical excellence, and making a meaningful difference in patients' lives.
Employee Benefits
- 25 days' annual leave, plus bank holidays, increasing with length of service.
- Private medical insurance and pension contributions.
- Season Ticket Loan and Cycle to Work Scheme.
- Group Life Assurance and Critical Illness Cover.
- Enhanced maternity and paternity pay.
- Staff discounts across HCA facilities and major retailers.
Diversity, Equity and Inclusion
Patients first. Colleagues always.
We are committed to creating an inclusive environment where everyone can thrive and feel valued. Flexible working arrangements and reasonable adjustments are available throughout the recruitment process and beyond.
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