Randox Toxicology Ltd.
Graduate After Sales Support Executive
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Graduate After Sales Support Executive – (Job Ref: 26N/ASLS)
Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have a new opportunity for an After Sales Support Executive on our Toxicology sales team.
Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY.
Contract Offered: Full-time, Permanent.
Working Hours / Shifts: 40 hours per week, Monday to Friday from 8.40am to 5.20pm, with the potential for longer days Monday to Thursday and a half day on a Friday.
What does this role involve?
As an After Sales Support Executive you will play a key role in ensuring a smooth, efficient and positive customer experience after initial sales engagement. This role supports the Sales Team by managing day to day customer service tasks, enabling sales to focus on revenue generating activities. Some of the main duties of the role include:
- Act as the primary point of contact for routine customer queries. This will include; creating new accounts with Finance, providing details for and following up on PFls (Pro Forma Invoices), securing forward orders and forecasting from clients, providing timely updates on stock availability, order status, and delivery timelines.
- Issuing and reviewing any active Distributor contracts ensuring that targets are being met and raising any concerns with the Sales Team.
- Ensure that customers have all required documentation for customs and product registration. These tasks will require regular coordination internally with other departments including; Regulatory, QA, Logistics, and Finance.
- Prepare detailed analytical sales reports to be used by Senior Management and the Sales team to identify key trends in sales highlighting any issues such as declining sales for specific customers or products and to review the long term KPls and monthly sales for the Sales Team.
- Utilise the CRM system to log interactions, update customer details, track progress, and maintain accurate records, to ensure that the Sales Team are aware of any issues or opportunities while also ensuring a strong relationship between the client and Randox HQ.
- Liaise with the end users and distributors.
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Who can apply?
Essential criteria:
- Qualified to at least degree level or previous sales or marking experience.
- Experience in a customer service, sales support or administration role.
- Ability to build rapport with a diverse range of people.
- Strong communication and interpersonal skills.
- Teamwork skills and the ability to foster good working relationships.
- Driven and self-motivated to hit and exceed targets.
- Full UK driving licence and access to a car, as the site is quite remote.
Desirable:
- Fluent in Spanish.
- Fluent in another European language.
- Experience in a sales environment.
- Experience dealing with customers via phone.
- Some understanding of a general sales cycle.
- Experience using a CRM system.
- Familiarity with order processing, PFIs or logistics workflows.
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How do I apply?
Click Apply on the site of this advertisement. You will then submit your CV to Randox for review. This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants.
About Randox:
An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories was at the centre of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike.
Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially.
Central to the Randox ethos is our drive and determination to improve healthcare worldwide and every one of our talented staff play a role in this. In order to serve our growing international markets, we require high calibre applicants with scientific, engineering, software, and broader business skills – including sales, marketing, logistics, finance and many more. Join the Randox team and play your part in improving the health of millions.
Randox Laboratories Limited is an Equal Opportunities Employer.
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