Scottish Federation of Housing Associations
Graduate Apprentice
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Graduate Apprentice
Glasgow area
Williamsburgh Housing Association
£29,427
Job Description
Operational and Administrative Support
- Act as a first point of contact for tenants, owners, and contractors providing accurate information and progressing routine enquiries to conclusion.
- Conduct property, tenancy, and welfare visits, preparing clear notes and escalating issues appropriately.
- Assist with pre-tenancy checks, allocations processes, and tenancy sign-up documentation.
- Record, monitor, and follow up maintenance issues, ensuring timely resolution and effective communication with tenants and contractors.
- Support compliance activities including gas safety, electrical checks, and other statutory requirements by maintaining accurate records and monitoring due dates.
- Prepare routine reports, letters, and documentation for managers, committees, and external bodies.
Information Management & Record Keeping
- Maintain accurate digital and paper records in line with WHA’s retention schedules and GDPR requirements.
- Collate and analyse routine data to support service delivery, performance monitoring, and audit requirements.
- Act as a reliable source of information for colleagues on administrative processes and system use.
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Service Improvement & Policy Support
- Assist in the development, review, and updating of policies, procedures, and guidance documents.
- Identify opportunities to streamline administrative processes and improve customer experience.
- Contribute to project work and organisational initiatives as required.
Teamwork & Collaboration
- Work collaboratively with colleagues across departments during rotational placements.
- Represent WHA at meetings and events, including occasional evening meetings.
Management Committee
- As part of the development within this role, the candidate should join and partake in all training as a volunteer committee member of another RSL.
- Time for training and attending meetings will be covered as part of this job role with WHA.
- To attend and, where necessary, represent WHA at meetings with external organisations and individuals, including evening meetings as required.
- To contribute to the general development and wider activities of WHA, as a member of the staff team and to act at all times in the best interests of WHA.
- To ensure compliance with our IT and GDPR policies and retention plans and schedules.
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Closing date for applications
Monday 20th July 2026, 08:00
Full salary & employment details
Job Title: Graduate Apprentice
Location: Paisley with Hybrid working to accommodate studying
Job Type: 4 years - Full Time with study time incorporated
Grade: EVH grade 4 PA11 - 5 PA14
Salary: £29,427
Hours: 35 per week
Job Type
Apprentice
Recruiter information
Contact name: Lynn Fleeting
Email address: vacancies@williamsburghha.co.uk
Phone number: 07481136143
Company website: Visit website
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