Leak Detective
Graduate Franchise Support Officer
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Company Overview
Leak Detective is a specialist in water leak detection, providing efficient, non-intrusive solutions for domestic and commercial customers across the UK. What began in Scotland has grown into a nationwide franchise network - and that growth shows no sign of slowing. As the network expands, so does everything behind the scenes that keeps it running. We are looking for a bright, ambitious person to join us at the centre of it all.
About the Role
This is a genuine career-start role, not just a job. You will begin with the fundamentals that keep the business moving - answering calls, handling enquiries, preparing quotes, general administration and assisting with audits - working directly alongside management and learning how a national franchise network operates from the inside.
We are a growing business, and we want someone who grows with us. As you find your feet, there is real scope for the role to develop into areas such as business development, marketing, compliance, training and finance, shaped around where the business goes and where your strengths lie. What you put in is what you will get out.
What You Will Be Doing Day to Day
- Answering calls and handling customer enquiries from first contact through to resolution.
- Preparing quotes and coordinating job bookings across the franchise network.
- Creating and maintaining accurate records in our CRM system.
- Supporting invoicing and day-to-day finance administration.
- Assisting with internal audits - gathering, checking and organising information.
- Providing broad administrative support to management and liaising with franchisees across the UK.
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Who We Are Looking For
We care more about ability and attitude than a CV full of experience. You might be a recent graduate, or you might have proven your ability and drive another way - either works. What matters is that you:
- Learn fast and enjoy picking up new systems and processes.
- Communicate well, in writing and on the phone, with a confident and professional manner.
- Are organised, detail-focused and able to juggle competing priorities.
- Use your initiative - you spot what needs doing and get on with it.
- Are ambitious and want a role that grows rather than one that stays the same.
Bonus Points For
- A degree in business, or a related discipline.
- Any exposure to CRM systems, invoicing or bookkeeping.
- Knowledge of the plumbing or property sectors, or of franchising.
- An interest in AI and how it can support day-to-day work.
- Knowledge of, or interest in, SEO and online marketing.
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Why Join Us?
Most entry-level roles show you one corner of a business. This one puts you at the centre of a fast-growing national franchise network, with direct exposure to how the whole operation runs: sales, operations, finance, compliance and franchisee relationships. For the right person, it is a rare opportunity to build a broad commercial skill set early in your career.
Location: Currently based in Cumbernauld but relocation to the Falkirk area in the coming months likely
Hours: Monday to Friday, 9am–5pm
Salary: £26,500–£28,500 depending on experience
Benefits:
- Company pension
- On-site parking
- We are proud to pay above the Scottish Real Living Wage
How to Apply
Tell us why this role is right for you - we read every application. If you are a fast learner looking for a varied role with real room to grow, we would love to hear from you.
No recruitment agencies, please. We are managing this vacancy directly and will not accept unsolicited CVs, candidate introductions or agency terms.
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