targetjobs UK
Graduate IT Desktop Support Engineer
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Welcome to Target Healthcare
At Target Healthcare, we are pioneers, innovators, and lifesavers, committed to making a significant difference in the world of healthcare. Our vision is to facilitate a world where every patient has access to the medication they need.
About Us
Today, we are one of the fastest growing healthcare companies in the UK, employing over 500 diverse professionals including pharmacists, skilled technicians, HR, IT, Procurement, warehouse, and customer service staff. Our IT department assists the wider office with technical queries and builds systems and platforms required for the successful maintenance and evolution of the business. We are looking to add a Graduate IT Desktop Support Engineer to this busy team.
Responsibilities
- Assisting in providing a first point of contact for colleagues through our helpdesk ticketing system, Freshservice.
- Providing technical assistance to users with desktop/laptop-related issues, including hardware, software, and network connectivity.
- Providing colleagues with general remote support & troubleshooting.
- Daily review, processing and resolution of help desk tickets and service requests.
- Ensure that documentation of procedures and guides is well maintained and updated when required for desktop support and security procedures.
- Performing routine maintenance on desktop systems, including software updates and patching.
- Ensuring that users adhere to security policies and procedures & that devices are compliant.
- Assisting with our remote monitoring dashboard and applying remediation actions as indicated by our processes, other team members, or as required.
- Reviewing scheduled tasks, backup testing, and other automated actions as indicated by processes and other team members.
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Requirements
- Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or a related field.
- An understanding of support tools, techniques, and how technology is used to provide services.
- Strong desire and commitment to continued learning and personal development.
- Be self-motivated to develop a strong understanding of operating systems, business applications, printing systems, and network systems.
- Have a supportive nature and good team-playing mentality.
- Be capable of working towards KPIs.
- Have excellent communication skills.
- Able to work in a fast-paced and high-pressured environment.
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Benefits
Joining the Target Healthcare Group means being part of an inspired, enthusiastic team committed to our vision and values. We believe in cultivating a nurturing, dynamic workplace culture.
Perks
- Active Social and charity committee.
- Cycle to Work Scheme.
- Electric Vehicle Scheme.
- Eye Care Vouchers.
- Company Sick Pay.
- Enhanced Maternity Pay.
- Company Pension.
Work Schedule
Hours of work for this role are 40 hours per week, Monday – Friday, 09:00 – 18:00.
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