Role Overview

The role is to provide technical support on the desktop engineering area as per Business request.

Key Requirements

• Demonstrable background in a safety critical/high security/high quality industrial environment.
• SC clearance is mandatory.

Key Responsibilities

• Oversee and update assigned support service requests.
• Handle daily technical support activities on desktop support, data network and server management.
• Grow clients and communicate to Account Manager by determining new opportunities.
• Providing the break/fix support for Desktop, laptops and other components.
• Setup desktop computers and peripherals and test network connections.
• Install and test desktop software applications and internet browsers.
• Test computers to ensure proper functioning of computer systems.
• Support the mobile devices for registering in BES or Intune environment.
• Train end users on usage of computer hardware and software.
• Troubleshoot the hardware and replace the hardware components, e.g., Laptop keyboards, RAM.
• Develop and manage effective professional working relationships with contractor personnel, co-workers, and clients.
• Adhere to policies as per corporate manuals and directives.
• Extend computer support for systems software and hardware.
• Setup computers and install software for various applications and programs.
• Interact with staff on desktop problems and their resolution.
• Network and connect computers within organization to better communication.
• Maintain computer peripheral devices like printers and resolve associated problems.
• Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite.
• Maintain the devices inside the datacenters and resolve associated problems.