Anaplan
Graduate Level 3 Support Analyst
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Global Level 3 Support Engineer
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform, so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based, and disciplined in execution, you’ll be inspired, connected, developed, and rewarded here. Everything that makes you unique is welcome—join us and let’s build what’s next together!
Your Impact
Join our global Level 3 Support team. You'll resolve the most complex technical issues our customers face, combining deep technical expertise with exceptional customer support. You'll work closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges.
In this role, you’ll:
- Investigate and diagnose complex technical issues raised through support tickets
- Build deep product knowledge across Anaplan’s platform and tools (including Grafana)
- Collaborate with other teams to guide customers through complex technical solutions
- Report and track product bugs when you identify them
- Communicate investigation progress and outcomes clearly to internal teams
- Lead release reviews and onboard new product features to global support teams
- Document detailed investigations and share technical knowledge within the team
- Provide 24/7 emergency support for critical customer issues through our on-call rota
- Work an adjusted schedule (e.g., Tue-Sat or Sun-Thu) when needed to ensure global coverage
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Your Qualifications
Essential
- Graduate or early-career professional with experience in data analysis (Excel or similar tools)
- A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or another technical discipline involving large datasets
- Fluent or professional proficiency in English
- A quick learner with a curiosity for understanding complex systems and software behavior
- Ability to solve challenging technical issues with a resilient mindset
- Analytical with a methodical, detail-oriented approach
- Experience working under time constraints in a fast-paced, dynamic environment
- Excellent communication skills to convey technical information clearly
Preferred
- Familiarity with technical support environments, SaaS platforms, or complex data systems
- Experience working with monitoring tools (e.g., Grafana) or willingness to learn
- Adaptability to shifting priorities and managing multiple concurrent issues
- Ability to thrive as a team player in a cross-functional, global work environment
- Enthusiasm for customer success and delivering high-quality solutions
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent—and fostering an inclusive culture—strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives start-up innovation. At Anaplan, DEIB isn’t just mission based—it’s a foundational pillar of how we operate.
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Building a truly developing, equitable, diverse, and inclusive workplace ensures we challenge blind spots, spark better thinking, and foster a culture that is both productive and representative of the societies we serve.
We believe in a hiring and working environment where all people are respected and valued, regardless of:
- Gender identity or expression
- Sexual orientation
- Religion
- Ethnicity
- Age
- Neurodiversity
- Disability status
- Citizenship
We hire you for who you are and want you to bring your authentic self to work every day!
Reasonable Accommodation: If you have a disability or health-related concern, we will provide reasonable accommodations to help you participate in the job application or interview process, perform essential job functions, and receive benefits. Contact us to request these accommodations.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails, and correspondence, falsely claiming representation from Anaplan. The main purpose is to obtain personal information from individuals.
Anaplan does not:
- Extend job offers without a full hiring process (video interview with recruitment and hiring teams).
- Send job offers other than verbally (whenever possible), followed up via written communication.
- Share offers via email.
Unauthorised communications pretend to be from Anaplan but may originate from a non-@anaplan.com email address. If you have any doubts about the authenticity of a correspondence, report it to people@anaplan.com. Never respond to unsolicited proposals.
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