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Graduate Onboarding Specialist
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Graduate Onboarding Specialist – Manchester (Hybrid, up to 2 days WFH)
Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everyone involved in buying, selling, renting, and letting property—regardless of their involvement—to improve the industry for everybody by elevating UK estate agencies through world-class technology.
If you join us, you’ll be helping to improve the property industry for everyone by guiding new clients through their onboarding journey with Spectre, our multi-award-winning instruction generation tool. You’ll be the friendly, knowledgeable face that gets customers set up, excited, and confident with our products.
If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in!
A Bit About You…
You’ll have:
- Some proven customer-facing experience—whether in retail, hospitality, or another industry where you’ve forged strong relationships with people
- Clear, confident communication skills—both written and verbal
- An organisational, process-driven mindset (you’ll manage a pipeline of onboards, so staying on top of things is essential)
- A genuine curiosity about software and the tech space—Spectre has 6 products, so tapping into genuine interest in how technology works will help you explain otherwise complex solutions in simple, accessible terms
- Self-starting ambitions and drive
- High energy and enthusiasm—this role involves getting customers excited about using our products!
What You’ll Be Doing
As a Graduate Onboarding Specialist at Street Group, you’ll:
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- Manage a pipeline of new customer onboards, guiding them from sign-up through to full setup and handover to our Customer Success team
- Conduct onboarding calls via Google Meet, guiding clients through product setup, training and queries, ensuring they feel fully supported
- Build client confidence and excitement in Spectre’s suite of products
- Collaborate with the wider team to evolve and improve the onboarding process—your input will help shape how we do things!
Why Join Street Group?
We offer an incredible work experience alongside generous benefits:
Work Culture & Development
- Hybrid working (up to 2 days WFH per week)
- £1,000 towards a holiday after your first year (tax included!)
- £500 yearly career development budget
- Your birthday paid off—you just relax!
- 2 paid volunteer days weekly (‘Give something back’)
- Support for development and growth through mentorship
Wellbeing & Inclusivity
- Enhanced maternity, paternity, and adoption pay
- Mental health & well-being support via Health Assured
- Regular well-being initiatives
- Flexible working hours
- Public transport season ticket assistance
- Paid menopause leave
Fun & Community
- Extensive office perks, including a fully stocked fridge and Friday happy hours (beer or non-alcoholic alternatives)
- Company & team off-sites, events, and happy hours
- Office dogs welcome (paws up!)
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
Mission & Impact
- Join a new team in an exciting business with huge ambitions—all motivated by improving the entire property industry
- Work on cutting-edge technology
- Comfortable, relaxed office space
- A chance to contribute to global change—we’re a climate-positive company
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Diversity & Equal Opportunity
We care deeply about building a diverse, inclusive team. Our commitment to Equal Employment Opportunity ensures an environment where everyone feels valued and respected.
Candidates must be eligible to live and work in the UK and able to perform the role’s responsibilities.
Interview Process
We’d like you to submit a short video recording alongside your application, answering three key questions:
- What you know about Street Group and Spectre
- Why you want to work here?
- Tell us about a time you helped someone who was confused or struggling—what did you do, and what was the outcome?
If your application is successful, you’ll be invited to an in-person interview in our Manchester office, where you’ll meet our Customer Success and Onboarding team.
We aim to make interviews as inclusive as possible. If you need reasonable adjustments or have particular considerations for the process, please let us know we can accommodate you.
Please note on AI in applications:
We’re a fast-moving, innovative tech company and are excited by AI’s potential. However, we’d like to get to know the real you—your skills, experience, and values—not an AI-generated version of yourself.
We encourage fair use of AI, but you’ll be the center of any recommendation we make. It’s an incredible tool, not a replacement for authenticity.
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