Deep Sea Electronics Ltd
Graduate Technical Support Engineer - UK
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Deep Sea Electronics
Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network.
The Graduate Technical Support Role
The Graduate Technical Support Role will begin as a fixed term contract and will result in a permanent contract as a Technical Support Engineer at DSE if successful. There will be constant on the job learning with a mentor, as well as training sessions as and when required. There will be a steep learning curve with this role, however the office environment encourages you to ask as many questions as possible.
Learning Will Include
- Fundamental Theory including AC/DC, electrical topologies, engines and alternators, switchgear, protection & CT’s and number systems including binary and Hexadecimal
- Use of Deep sea software including DSEConfiguration Suite, Scada Suite, Scada, PLC and DSEWebnet
- Communication protocols including MQTT, Modbus, SNMP, J1939
- Synchronising and Loadsharing between generators, including understanding AVRs and Governors
Technical Support Engineer Role
To provide DSE’s external customers with high quality, value adding technical support on the full range of the company’s electronic control modules for a wide range of generator and control applications. Including (but not limited to) renewable energy, backup/emergency power, paralleling with the grid, and other complex applications, engine only functions and off highway implementations.
To provide technical support and product development guidance to DSE’s internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Training global and local customers, and internal personnel on DSE product and their applications. Global and local customer visits to assist sales, training, or fault-finding purposes.
Key Responsibilities
- Providing customers with global technical support (training, trouble shooting, commissioning etc.) via telephone, email, remote desktop sessions (e.g., Microsoft Teams, Zoom, etc) and face-to-face on a wide range of DSE product
- Delivering training sessions on DSE products covering technical functions, applications, and common faults
- Test and confirm reported issues from customers. If confirmed follow the company’s procedures and guidelines for remedial action
- Preparation of technical documentation including product manuals and training instructions
- Proofread technical documents authored by other personnel
- Development guidance to engineering on new and existing product features
- Assisting the test and approval department’s comprehensive testing of products
- Technical support to DSE Internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team
- Compliance with internal procedures and documentation
- Submit a monthly report to the global support manager of previous months activities
Internal And External Relationships
- Liaise with other technical support engineers to better understand existing and new products, and their functionality
- Liaise with the engineering and test & approval departments when clarification is required by those departments or technical support
- Liaise with internal sales and marketing providing assistance where necessary
- Liaise with the relevant Business Development Manager (BDM) for their region’s requirements. Keeping them appraised of developments in their area
- Liaise with DSE distributers, customers, integrators, and end users requiring support
- Liaise with 3rd party companies within DSE supply chain providing assistance where necessary
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
- General generator application and system knowledge
- Excellent communications skills
- Confident IT skills
- Ability to work at a high level of concentration and commitment
- Ability to operate under own initiative as well as possessing strong team working skills
- Excellent time management skills
- Recent experience in the generators and the diesel generator industry
- Relevant experience in a customer-based environment
- Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience
Benefits
- 25 days holiday + Bank Holidays
- New flexible holiday scheme
- Bupa Healthcare package
- Life Insurance
- Enhanced Maternity/Paternity pay
- 5% Pension contributions
- Companywide performance based annual bonus scheme
For full details of the job please download the job description by following the link below:
Please Note
Job Description Technical Author
For further information or an informal chat contact our Internal Recruitment Team, on 01723 890099. If this role isn't quite right for you, but you are interested in future vacancies with Deep Sea Electronics please continue to monitor our website for regular updates. DSE is an equal opportunity employer. A copy of our statement is available on request.
Please see linked below our Job Applicant Data Privacy Notice which sets out what personal data we, Deep Sea Electronics Ltd (DSE), hold about you and how we collect and use it during and after the recruitment process.
Job Applicant Privacy Notice.pdf
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills