SMS
Graduate Trainee Customer Success & Account Manager Opportunity
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🚀 Graduate Trainee Customer Success & Account Manager
📍 Location: Manchester City Centre
💼 Salary: £27,000 per annum + Performance Bonus
📅 Job Type: Full-time, Permanent
The Opportunity
Are you a recent graduate looking to launch your career in technology, customer success, and account management?
SMS is looking for a motivated and ambitious Graduate Trainee Customer Success & Account Manager to join our expanding team.
This is an exciting opportunity to work with hundreds of businesses, develop valuable commercial and technical skills, and build long-term relationships with customers. You will work closely with our Customer Success, Account Management, and Technical teams to ensure clients receive outstanding service while helping them maximise the value of their IT investments.
You will gain in-depth knowledge of the Microsoft technology ecosystem and a range of complementary products and services, with full training provided. We will support you in working towards Microsoft professional certifications, with all training and examination costs fully funded.
Key Responsibilities
- Manage relationships with a portfolio of up to 500 business customers
- Build strong, long-lasting client partnerships
- Conduct customer success reviews and account check-ins
- Help customers maximise the value of Microsoft solutions and managed services
- Identify opportunities across Microsoft licences, cloud services, and cyber security solutions
- Prepare quotations and proposals
- Work with technical consultants to deliver the best solutions
- Maintain accurate customer records and monitor satisfaction levels
- Proactively resolve issues and support customer retention
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What We’re Looking For
We’re looking for someone who is:
- A degree in Business, IT, Computing, Marketing, or a related discipline
- A confident communicator with strong relationship-building skills
- Organised, proactive, and eager to learn
- Commercially aware with an interest in technology
- Analytical with strong problem-solving abilities
- Comfortable communicating with business owners and decision-makers
Previous experience in customer service, sales, account management, Microsoft 365, Azure, or cloud technologies would be advantageous but is not essential.
Training & Development
At SMS, we believe in investing in our people. You will receive:
- Comprehensive onboarding and mentoring
- Structured training in Microsoft technologies, cloud services, and licensing
- Fully funded Microsoft certifications
- Ongoing professional development and career progression opportunities
- Support from experienced Customer Success Managers, Account Managers, and technical specialists
About SMS
For 20 years, SMS has been helping organisations across the UK achieve more through secure, reliable, and innovative managed IT and cloud solutions.
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As a fast-growing Managed Service Provider (MSP), we specialise in delivering Microsoft-based solutions and managed services that help businesses operate more efficiently, securely, and confidently. Supporting over 4,500 customers, our expertise spans Microsoft 365, Microsoft Azure, Microsoft Exchange, alongside domains, web hosting, archiving, filtering, encryption, and wider IT services.
Our success is built on strong customer relationships, technical excellence, and a commitment to exceptional service. With 24/7/365 UK-based support, our customers rely on SMS for trusted advice, reliable solutions, and ongoing partnership.
As we celebrate our 20-year anniversary, we continue to grow our team and invest in talented individuals who want to build a successful career in technology.
Benefits
- £27,000 starting salary
- Performance-related bonus scheme
- Company-funded Microsoft qualifications and certifications
- 20 days’ annual leave plus Bank Holidays
- Company pension scheme
- Modern Manchester city centre offices
- Excellent career progression opportunities
- Friendly, supportive, and collaborative working environment
📩 How to Apply
If you are ambitious, enjoy working with people, and have a passion for technology, we’d love to hear from you.
Please send your CV to: recruit@smsbusinesscloud.com
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