SMS
Graduate Trainee Customer Success & Account Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Manchester City Centre
Salary: £27,000 per annum + Performance Bonus
Job Type: Full-time, Permanent
About Us
We are a fast-growing Managed Service Provider (MSP) based in the heart of Manchester, delivering IT solutions and managed services to businesses across the UK. We pride ourselves on building long-term relationships with our clients through exceptional customer service, technical expertise, and innovative Microsoft-based solutions.
We are looking for a motivated and ambitious Graduate Trainee Customer Success & Account Manager to join our expanding team. This is an excellent opportunity for a graduate looking to build a long-term career in technology, customer success, and account management.
The Role
As a Graduate Trainee Customer Success & Account Manager, you will be responsible for developing and maintaining relationships with a portfolio of up to 500 business customers. Working closely with our technical and customer success teams, you will ensure clients receive outstanding service while identifying opportunities to help them maximise the value of their IT investment.
You will become knowledgeable across the Microsoft technology stack and a range of complementary products and services. Full training will be provided, and you will be expected to work towards Microsoft professional certifications, with all training and examination costs fully funded by the company.
Key Responsibilities
- Manage a portfolio of up to 500 business customers.
- Build strong, long-lasting relationships with clients.
- Conduct regular customer success reviews and account check-ins.
- Help customers maximise the value of their Microsoft solutions and managed services.
- Identify opportunities to upsell and cross-sell Microsoft licences, cloud services, cyber security solutions, and complementary products.
- Prepare quotations and proposals.
- Liaise with technical consultants to deliver the best solutions for customers.
- Maintain accurate customer records within the CRM system.
- Monitor customer satisfaction, proactively resolve issues, and reduce customer churn.
- Keep up to date with Microsoft technologies, licensing, and industry developments.
- Meet agreed customer retention, renewal, customer satisfaction, and sales targets.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
Essential
- A degree in Business, IT, Computing, Marketing, or another relevant discipline.
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- Commercial awareness and an interest in technology.
- A positive, proactive attitude with a willingness to learn.
- Good analytical and problem-solving skills.
- Confidence communicating with business owners and decision-makers.
- Competent in Microsoft Office applications.
Desirable
- Previous customer service, sales, or account management experience.
- Knowledge of Microsoft 365, Azure, or cloud technologies.
- Understanding of the Managed Services (MSP) industry.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Training and Development
We believe in investing in our people.
You will receive:
- Comprehensive onboarding and mentoring.
- Structured training in Microsoft technologies, cloud services, and licensing.
- Company-funded Microsoft certifications, including all training and examination fees.
- Ongoing professional development and clear career progression opportunities.
- Support from experienced Customer Success Managers, Account Managers, and technical specialists.
Salary and Benefits
- £27,000 basic salary.
- Performance-related bonus scheme.
- Company-funded Microsoft qualifications and certifications.
- 20 days' annual leave plus Bank Holidays.
- Company pension scheme.
- Modern offices in Manchester city centre.
- Excellent career progression within a growing technology business.
- Friendly, supportive, and collaborative working environment.
Why Join Us?
This is an outstanding opportunity to launch your career in one of the UK's fastest-growing technology sectors. You'll work with hundreds of businesses, gain valuable commercial and technical experience, earn globally recognised Microsoft certifications, and develop into a trusted adviser for your customers. If you're ambitious, enjoy working with people, and have a passion for technology, we'd love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills