Fortell Automotive UK Ltd
Graduate Voice AI Product Manager
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Salary: £25,000 - £30,000, subject to experience
Location: Work from home, Midlands based preferred, with occasional client visits
Full time, flexible working hours
Fortell Automotive builds voice AI products for automotive businesses, helping them answer calls, support customers, book appointments, capture information, and deliver a better customer experience.
We are a founder-led company building voice AI agents for the UK Automotive sector. We're deliberately focused on one niche rather than trying to be all things to all businesses, so you'll get to see a product area in real depth rather than a scattergun of features. It's an early-stage environment, which means more responsibility sooner and more say in how things get built.
We are looking for a smart, ambitious Graduate Voice AI Product Manager to help us design, test, and improve our voice AI products. This is a great role for someone early in their career who is interested in AI, large language models, voice technology, customer service, and product management.
The Role
You will work closely with customers, product managers, engineers, and delivery teams to understand what automotive businesses need from voice AI. You will help turn customer requirements into clear product flows, test AI conversations, improve voice models, and make sure our products deliver a fast, helpful, and natural experience for callers. This is a hands-on role. You will not just write documents. You will listen to calls, test conversations, spot problems, improve scripts and prompts, and help make the AI better every week.
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Key Responsibilities
- Understand customer requirements by speaking with clients, reviewing their processes, and mapping how calls should be handled.
- Turn customer needs into clear product requirements, user journeys, call flows, and testing criteria.
- Help build and improve voice AI conversations for automotive use cases such as appointment booking, service enquiries, customer follow-ups, FAQs, and call routing.
- Test AI voice agents regularly to make sure they are accurate, natural, helpful, and reliable.
- Review call transcripts and customer feedback to identify where the AI can improve.
- Work with engineers and product teams to refine prompts, flows, and integrations.
- Support customer onboarding by helping configure the voice AI to match each client's business needs.
- Develop a strong understanding of AI, LLMs, voice models, and how they can be used safely and effectively in real customer environments.
- Care deeply about customer service and making sure callers have a great experience.
What We're Looking For
- A recent graduate or early-career candidate with strong analytical and communication skills.
- An interest in AI, LLMs, voice technology, automation, and product management.
- A genuine interest in great customer service and understanding what customers need.
- Someone who is organised, curious, and comfortable learning quickly.
- Strong written communication skills, with the ability to turn messy customer requirements into clear product notes.
- Attention to detail and a willingness to test, retest, and improve products until they work well.
- Comfortable working with technical teams, even if you are not a software engineer.
- An interest in the automotive sector would be helpful, but it is not essential.
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You'll Be a Great Fit If You
- Like solving practical customer problems.
- Enjoy testing products and finding ways to make them better.
- Are excited by the potential of AI voice agents.
- Can balance customer needs with product quality.
- Care about building technology that feels useful, human, and reliable.
- Want to grow into a product management role in a fast-moving AI company.
What You'll Learn
- How to build and manage AI voice products.
- How LLMs and voice models work in real customer environments.
- How to collect customer requirements and turn them into product decisions.
- How to test and improve AI agents.
- How to work across product, engineering, delivery, and customer success.
- How to build technology that improves customer service at scale.
How to Apply
Please send your CV and a short covering note to info@fortellauto.ai. Closing date for applications is 31st July 2026.
No agencies please.
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