Whitbread
Ground Floor Team Member
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Ground Floor Team Member
Ground Floor Team Member – London Victoria Premier Inn
We're currently recruiting for an exciting opportunity at our London Victoria Premier Inn. This is a 20-hour per week position paying up to £14.56 per hour (fixed term contract).
Come and be a Ground Floor Team Member at London Victoria Premier Inn. As the friendly face of our hotel, you'll use your fun personality and customer service skills to welcome guests. Help them feel at home from the moment they check in – whether it’s making cocktails, serving meals, or teaming up with housekeeping to ensure rooms are perfect. Immediate start available. No prior experience needed.
Contract & Hours
- Pay rate: Up to £14.56 per hour
- Contract type: Fixed Term (no zero-hours contracts!)
- Hours: 20 hours per week
- Location: 82–83 Eccleston Square Off, 55 Gillingham St, London SW1V 1PS
Why You’ll Love Working Here
- Training & Support: A warm welcome combined with a simple, straightforward administrative system to ease your entry into the role. Plus, clear opportunities for career growth within Whitbread.
- Whitbread Benefits Card: Enjoy discounts including up to 60% off Premier Inn rooms and 25% off meals across all Whitbread Restaurants.
- Pension & Savings Schemes: Access to a company pension plan alongside a Save As You Earn scheme.
- Discounts: Money-off deals for shops, utility bills, travel, cinemas, supermarkets, and more.
- Free Breakfast: Enjoy a complimentary Premier Inn breakfast for 2 when you join.
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Your Responsibilities
As a Ground Floor Team Member, you’ll play a vital role in enhancing guest experiences:
- Deliver exceptional customer service with enthusiasm and warmth.
- Assess each guest's needs and cater accordingly—whether providing refreshments, preparing space for group check-ins, or ensuring seamless check-out processes.
- Collaborate with multi-functional teams, including housekeeping and the operations team, to maintain high standards of service.
- Contribute to creating a welcoming atmosphere by actively supporting frontline operations and executing daily tasks efficiently.
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You’ll be welcomed into Whitbread—the UK’s leading hospitality group—where we actively champion inclusion, diversity, and equal opportunities for all.
Our Commitment to Inclusivity
We believe everyone deserves a place at Whitbread, regardless of background, circumstance, or identity. Whether you’re a member of an under-represented group—such as:
- Women
- Ethnic minorities
- People with disabilities
- LGBTQIA+ community (e.g., lesbian, gay, bi, trans, non-binary, or those aligning with a different LGBTQIA+ term),
we strongly encourage you to apply and will actively support:
- Flexible working and part-time options.
- Workplace adjustments to accommodate your needs where possible.
We’re proud of our diverse team and delighted to see you join us – at your own pace or ability.
Job ref: 184894-4492 Advertised: 01 Jul 2026
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