Whitbread
Ground Floor - Team Member
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Front of House Team Member – Manchester Northern Quarter Premier Inn
Location 9 Rochdale Road, Manchester, M4 4HT
About the Role We're recruiting a Front of House Team Member at our Premier Inn in the vibrant Manchester Northern Quarter! Join our team and become the friendly face of the hotel, delivering exceptional services to ensure guests feel welcome from the moment they arrive.
- Hours: 24 hours per week, including a mix of mornings, afternoons, evenings, and weekends, paid up to £13.06 per hour.
- Contract Type: Permanent (no zero-hours contracts!)
- Experience Required: None – training and support provided from day one.
- Immediate Start: We’d love for you to join us right away!
About the Location
Manchester’s Northern Quarter is a creative and bustling hub, and our hotel is right in the heart of it.
What You’ll Do
Role is all about exceeding guest expectations and ensuring a warm, accessible, and welcoming experience:
- Welcome guests with enthusiasm, offering a bright and professional service
- Assist during check-in and check-out, resolving queries with care
- Serve breakfast, take orders for through-the-room service, and help with any requests (e.g., cocktails, meals, freshening rooms)
- Collaborate with housekeeping to ensure guest rooms are perfect before check-in
- Support other departments when needed (such as team events or maintenance)
- Maintain a friendly, professional, and inclusive atmosphere in the lobby and dining area
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Every guest deserves support with dignity and respect. Imagine feeling your best in a welcoming environment where diversity, inclusion, and accessibility matter.
About You
- Attributes: Have great customer service skills and a passion for helping people (resales only). Imagine creating fun, loyal relationships with our guests.
- Foundations: You call this your place to live in like this! We actively encourage applications from under-represented groups, including:
- Women
- Ethnic minorities
- People with disabilities
- LGBTQIA+ community members (lesbian, gay, bisexual, trans, non-binary, or any other LGBTQIA+ identity)
- Flexibility: We’re open to discussions about workplace adjustments, part-time, or flexible working where possible.
Why Join Premier Inn?
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- Training & Career Growth: Training from an experienced team and simple, effective systems with career progression.
- Whitbread Employee Benefits: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread restaurants. You can book for free as well!
- Full Pension & Savings: Access both a company pension scheme and a save as you earn (SAYE) plan.
- Discounts: Money off shops, travel, cinema (one free ticket), appliances, food shops, rail, cinemas... it’s like an access patio, happens here!
- Couple Bonus: Get a 2-for-1 Premier Inn breakfast just for being part of our team.
Join the Whitbread Family
We believe everyone should have the chance to thrive. Here, you can do just that, regardless of your background or situation. We’re dedicated to creating a welcoming, inclusive workplace that celebrates diversity and challenges barriers to access.
Whether it’s helping guests feel at home or contributing to a team with fun dining deals, there’s something infinite about working here. Dive into premier hospitality with us!
An inclusion paradise! Apply today.
Ref: 176558-4492
Advertised: 18 Jun 2026
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