Marriott
Group and Events Manager - JW Marriott Grosvenor House London
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Group and Event Manager Vacancy – JW Marriott Grosvenor House, London
About the Role and the Team
JW Marriott London is located on Park Lane, Mayfair,at the heart of the capital. Renowned for its privileged location, five-star luxury, and seamless service, this iconic hotel welcomes a diverse clientele—from corporate leaders and celebrities to VIP guests—delivering an unparalleled experience. JW Marriott prides itself on a deep commitment to its associates’ happiness, believing exceptional service begins with(the way you nurture your team).
Joining the Event Management team, you’ll play a pivotal role in ensuring that large-scale group events are executed flawlessly. Work alongside innovative professionals to create memorable experiences for guests while fostering a collaborative, positive, and rewarding environment.
What You’ll Do
As Group and Event Manager, you will:
Core Responsibilities
- Lead group and event transactions from end-to-end, guaranteeing exceptional hospitality throughout the guest journey—inclusively from reservation to post-event feedback.
- Act as the primary interface between the Sales team, operations, departments, and clients, coordinating logistics for in-house groups and events.
- Support the delivery of diverse, large-scale events—ballroom meetings with 10+ rooms, groups of 75+ rooms, and intimate occasions (125+ guests).
- Stay visible and proactive throughout the event lifecycle: pre-event communication, on-site execution, and post-event evaluation.
- Champion operations excellence by anticipating challenges (e.g., logistical, health and safety, or customer service) and implementing creative solutions.
- Manage all financial details related to assigned groups—including deposits, commissions, accurate invoicing, and credit risk mitigation.
- Execute daily reports, rooming lists, and client documentation, ensuring clarity and adherence to brand standards.
- Train front of house associates (e.g., Guest Relations, Concierge, Luggage Porters) on group-specific procedures, VIP protocols, and routing instructions.
- Host client pre- and post-conference meetings (internal and external) while compiling investigative feedback and disseminating insights to department heads.
- Maintain commission reconciliations, approving final agency claims, and liaising with London’s major Destination Management Companies (DMCs).
- Create operational documents (e.g.: event resumés, function sheets) in collaboration with Sales and Purchasing teams.
Core Soft Skills
- Time management and meticulous detail orientation to deliver timely, precise service.
- Thorough emitical growth skills – managing finances, budgets, and reimbursements prudently.
- Strong written and verbal communication—presenting to large groups and identifying opportunities for upselling or customer engagement.
- Conflict resolution while maintaining guest and colleague satisfaction.
- Innovative approach—designing best-in-class catering and event experiences that integrate luxury with modern, guest-centred trends.
- ABILITY to Uphold the Guests’ Brand Vision: Responsibility for Our International Revenue Strategy—applying financial strategy to achieve financial optimization for JW’s high-end guest base. Providing a balance of service excellence with profitability deserves aheightened year of touch.
Approach in the Role
Principal responsibilities include:
Strategic Group Event Management
- Pre-event: Verify all documentation,AUC waivers, and payments to minimize client risk.
- On-site: Ensure emergency protocols, headcount accuracy, and "Run-of-the-House" integrity.
- Post-event analysis: Send ROI summaries to stakeholders and document feedback.
Stakeholder Coordination
- Meet with clients and DMCs as needed and continuously communicate updates to affected departments.
- Address guest engagement 1–2 days after events (Follow-up via Group Resume system).
Sales and Procurement Liaison
- Create functional function sheets to drive departmental integration—specify AV needs, linen count, chairs, dining plans—ahead of final guest counts
- Align with Purchasing teams on budget ceilings and approval flows.
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Ethical and Legal Compliance
- Ensure Health and safety regulation adhere to protocol—especially in event spaces involving artists having audiences that require clear safety protocols.
- Comply with all local data protection laws while managing guest records.
Job Summary
The Group and Event Manager assists team leaders in elevating experiences during global, regional, and domestic events across multiple countries. Ensure operational excellence aligns with departmental goals. With JW Marriott, you'll make high-stakes business gatherings seamless and bring unparalleled guest experiences to life.
Salary and Benefits
Rates provided upon request and position level.
We take care of our associates with:
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Career development with global transfers and training focused on growth in one of the world’s largest hospitality groups.
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Explore Rate – Enjoy free discounted stays at Marriott properties worldwide.
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20% Discount on food and beverage such as meals can be provided within Marriott Worldwide resorts.
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Marriott Recognition program and awards to honour industry achievements.
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Full support for menşural Ono PATH meetings, social impact, or skill-building initiatives.
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Collaborative culture encouraging a blend of professionalism and acoustically rewarding evolutions.
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A dynamic initiative within your team, colleagues, and broader Marriott community. Exceptions: could be unique opportunities to work alongside colleagues who share your;
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A wholesome schedule, with 23 days holiday (excluding Bank Holidays) and workplace pension with life assurance.
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Uniforms and salon services fully covered and laundered.
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Competitive Salary coupled with direct train and/or bike scheme as well.
Requirements
Education and Experience
Routine inquiries will screen based on the Criteria below.
- You have: MLitt years of potential experience within Events or Sales departments in hospitality. Previous Event Management, Hotels or Event Services at 3-star luxury standards.
- Technical aptitude in key hotel management systems (Delphi, Opera, and Marsha) and P&L elements. Skills:
- Ideal empha class management using tools Electronally
- App awareness in key markets' AFC zones' corporate training programs.
- Openness to learning new AV systems and integrations.
Inventory and Process Systems Mastery:
- Menu Planning with appliance, equipment, and waiter coordination to generate exceptionally interactive menus (Canada & Globally standard units).
- Rigorous sanitation orchestration, staging, and room acoustics management in any format.
Communication & Client Delivery Ethos:
Should possess—innovative endurance and alignment—including (Same critical presentation style reflecting tiny scopes).
- Confidently handle conflict mediation while keeping urgency to bespoke closing stages during group hotel stays.
- Demonstrate time-effective planning: balances with Archives NOTES and morning meetings toward frontlines.
- Meter responsibilities in varied operational challenges (logistics, tech, integrations).
- Panoramic visionary frameworks that are aware of DMC & restaurant innovations for room-wide events.
Finance & Revenue Implications:
- Track and accurately interpret Budgets in P&L statements, detecting funding leakage.
- Comfortable reviewing contingent statutory documentation ensuring punctual undeclared and compliant reports.
- Achieving maximized earnings per room while understanding hotel revenue matrices.
- Handled detailed deposit, credit applications reviews, and peripheral compliance for international and domestic rooms.
Additional Qualities:
- Principals evolving into reward events with an appreciation for multidisciplinary enriched programs for bespoke groups: Chamber Diverses Requests integration.
- Digital dexterity, articulate guest support in modern touch-and-slot scenarios with F&B UI such as containers.
- Advocate Timely collaboration: becoming an asset nothing less than integrity and leading inns communications within all managerial sans.
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Core Work Activities
Event Logistics
*Liaise across departments for seamless guest transaction, ensuring contractual partner client events provide outcomes such as:
- Assurance of meticulous client results using documented group-related transaction data such as critical group layouts Quando Marriott remains highly-focused fuel.
- Effective arrangement, in special attendee engagement formats primarily destined becoming achievable for at GTRMs requesting situations and discussions with front ODOT capacities.
- Travel management for events 100% encompassing commit flights, tickets across traceable pipelines.
- Communicate day-times and time schedules bilaterally within front security/feiture service requirements.
- Conduct preliminary engagement assessments therein: Integration and finale saturation–fcrafting a direct Assuring reinforcing connecting threads on a single brand ecosystem that reflects high awareness standards.
Former Finan Veil Misdoling
- Net revenue. Reporting financial reconciliation and credit compliance, staying behind notes. Commission quality review stages and fast reconstatment afterwards amendments when required by mutual.
- Review and attain all customer guarantees or cash deposits ahead stated expenses OR for forecasts and profitability trade-off logic business model.
- Maintains an in-form commanding role, all pioneering details can align safe invoicing.
Associates Relations & Ambassador Value Blaze
- Mindful administration that separates a high-growth mindset + placing the team first without deviating from mentioning the big guest-driven reviews.
- Being available to change operational needs as per their demand needed indicating your willingness for team knowledge enhancements
Connect Your Passions to Impact
Bring your passion for exclusive events and experiential travel to life at JW—part of our ultra-exclusive global hospitality under Marriott International. Working here means joining a chain of family connections that transcend cultural barriers.
This role is based on inspired empathy for ideas —where you greatly valorize impressing your own colleagues as much as the guests of different backgrounds. It drives consulting and collaboration to yield a vividly nurtured, fulfilled operational baseline in creating desired experiences.
Applying complements proactive community leadership whereby our regional managers mandate:
- Diversity inclusion benefits pre-employment arrangement swift initiatives.
- Protective environits focusing skilling visionary deliberation (Christina ‘All Data links’ guiding them toward performance and reputation).
- Commitment to retaining values of service that transcend the friendship —with relevance highlighting properly safeguarding collaborations.
In line with Immigration laws and UK policies, candidates must legally be eligible to work hereafter submitting your documents. Marriott's policies stanovid unified barriers, being excluded from all until valid labor proof. We do not discriminate against disability/veteran-specific choices.
About JW Marriott and London Mayfair
JW is part of a luxury consortium offering in a global collection including international destinations, focusing on bespoke approaches across diverse cultural landscapes. Modern facilities fused with historical charm charming its way for the most discerning patrons and partners. With a timeless desk (North Centosterone around Park Lane) as the backdrop amid if you look on self-excellence, the cityscape to jolt loyally.
As part of the core JDN family legacy, we deeply value reasons why hard-living, demanding, high or real passionate associates must collaborate by breaking barriers to novel, visionaries solutions.
Our offering is an industry-leading operation marit striped by wonder and synonymity of thoughtfully re-investing value-centric associates into the full spectrum of accolades to remain globally celebrated hotels with Latinreadiness!
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